Account Executive - Inbound Customer Service Roadside Assistance Job at Infinity, Cedar Rapids, IA

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  • Infinity
  • Cedar Rapids, IA

Job Description

The role of the Account Executive – Inbound Customer Service is to provide quick solutions and empathetic responses to consumers, haulers, and fleet businesses that need roadside assistance.

Responsibilities:

  • Empathize with customers who are in a high-stress situation
  • Handle and address customer and provider questions about billing and registration
  • Provide updates to customers, providers, and client ' s throughout the dispatch process.
  • Keep up to date on growing customer base.
  • Uses knowledge of the specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.

Supervisory Responsibilities:

  • None
Requirements:

Ideal Candidate & Qualifications:

  • Must be 18 years of age or older to be eligible for this position.
  • Type 25+ WPM
  • Passion for helping others.
  • Proven track record of working in a fast-paced environment.
  • Working knowledge of Microsoft Office and Google Maps
  • Ability to quickly adapt to several types of calls and issues.
  • Excellent communication skills including active listening and showing empathy.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.

Education and Experience:

  • High School Diploma or equivalent preferred.
  • 6 months' customer service experience.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift up to 10 pounds, if necessary.

Responsibilities:

  • Outbound calling using a provided lead list
  • Identify coverages, eligible coverages and upsell the customer to additional products.
  • Accurately disclose terms and conditions to ensure customer comprehension.
  • Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities.
  • Utilize strong communication skills, including clear enunciation.
  • Willingness to accept constructive feedback and make necessary improvement.
  • Meet and exceed all program KPIs.
  • Reliable attendance.
  • Perform other related duties as assigned.

Compensation details: 14-14 Hourly Wage

PI64d26298f981-30492-35203490

Job Tags

Hourly pay,

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