Job Description

Work Location - Sacramento & Reno Territories

Account Representative Builder Segment is responsible for uncompromisingly upholding the visions, values and objectives as stated in the Burlingame Industries VVO handbook.

EAGLE ACCOUNT REPRESENTATIVE BUILDERS (ARB) PRIMARY FUNCTIONS:

Communication:

• ARB is expected to returns calls and respond to internal and external requests in a timely fashion

• ARB is expected to utilize CRM to record all sales activities, share successes and challenges, post reports as requested and maintain current account and contact list

• ARB is required to utilize cell phone in “hands free” mode only

• ARB is forbidden from texting or emailing while driving

Performance and Skills Development Expectations:

• ARB must read, understand and sign the latest Eagle Quota Development and Monthly Commission Program Summary and Acknowledgement form.

• ARB is expected to achieve the assigned annual sales volume (squares) targets as established by Regional Sales or Regional Segment Manager

• ARB is expected to achieve the assigned annual average selling price (ASP) targets as assigned by Regional Sales Manager or Regional Segment Manager

• ARB is expected to achieve the assigned annual components sales volume targets as assigned by Regional Sales or Regional Segment Manager

• ARB is expected to write and successfully implement an annual Territory Sales/Business Plan inclusive of strategic account initiatives as agreed with Regional Sales or Segment Manager

• ARB should be a self-starter that consistently exhibits strong time management skills

• ARB is expected to engage in social capital while maintaining expenses within assigned budget

• ARB is expected to develop a thorough understanding of industry dynamics including but not limited to the competitive landscape of the entire sloped roofing segment

• ARB is expected to develop a thorough understanding that the asphalt shingle industry is our primary competitor that currently comprises 95% of the sloped roofing market and represents our biggest opportunity for the growth of the tile roofing industry and our company

• ARB must be capable of making “Blue Ocean” (new business conversion) cold calls towards the goal of expanding Eagle’s customer base, as well as maintaining and growing existing customers.

• ARB is responsible for completing all assigned tasks on time, with full ownership and responsibility.

Pricing Integrity:

• ARB must follow and comply with latest issued price and discount matrix for the volume builder segment as determined and issued by VP of National Accounts or VP of Sales and Marketing. Any deviations must be pre-approved.

Intangibles:

• ARB must demonstrate a “can do” positive attitude towards internal and external customers

• ARB must be driven to succeed

• ARB should be computer literate and willing to learn and utilize the latest tools designed to enhance the productivity and professionalism of his/her position.

• ARB must possess a strong desire to learn and is expected to develop extensive knowledge of the building and roofing industry (from sales, manufacturing to installation) including but not limited to the TRI manual certification class. Training will be provided both from co-workers as well as outside vendor partners.

• ARB will maintain an element of professionalism when confronted with petty competitive banter, complaints from customers, suppliers, distributors or when dealing with uncomfortable situations.

ESSENTIAL FUNCTIONS OF AN ACCOUNT REPRESENTATIVE BUILDERS:

To include but not limited to the following:

• ARB will assume primary responsibility for all communication with regional and national builder accounts and the volume roofing contractor accounts that service regional and national builders

• ARB must be willing to travel occasionally and represent Eagle at industry trade functions

• ARB should plan to spend approximately 80% of his/her selling time in the field maintaining and growing the customer base.

• ARB must be willing to gradually develop reputation as industry roof tile expert, thereby increasing his/her value to our customers and establishing Eagle as their brand of choice.

• ARB is required to attend monthly sales meeting or any meeting as directed by the Sales Manager.

• ARB is required to submit monthly forecast to Regional Sales Manager as directed.

• ARB is required to respond to all complaints within 24 hours. Respond to complaint for resolution within 48 hours of notification of complaint. Coordinate the resolution and expedite the complaint form and necessary paperwork to complete the issue. Alert management immediately to any situation that could potentially cost more than $1000 to settle.

• ARB must be willing to accept any and all requests from management to undertake any project, task or challenge. These assignments are to be fully completed by taking ownership of and completing each on time.

• ARB position requires the operation of a Company vehicle for which they must have and maintain a clean driving record and a valid driver's license for purposes of insurability with our carrier and to maintain continued employment.

Education and/ or Experience:

Bachelor’s degree (B.A.) from four-year college or university, or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience is a plus, but is not required

Physical Requirements:

Must be able to sit for extended periods of time operating company vehicle. Must be able to pick up, carry and lift 20-40 lbs. of tile, sample boxes, brochure boxes. Requires repetitive use of hands and use of devices such as phone, computer, and hand tools for the building and set-up of displays. Requires being on feet for extended periods of time during presentations or at industry trade shows.

Language Skills:

Ability to read, analyze and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to prepare and make effective speeches on controversial or complex topics to management and or professional organizations or customers.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.

Communication:

Must possess the communication skills, both verbal and written, needed to relay information to all other employees in a professional, positive and constructive manner, such that all communiqué is clear, concise and conclusive.

Teamwork:

Must work harmoniously with all personnel, including all other departments, and follow all company rules, regulations and procedures associated with professional sales/marketing methods and requirements.

If you meet the qualifications submit your resume for review.

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