Job Description

Interested in joining a career in Aviation? Houston Executive Airport is hiring!!

We are looking to hire a Customer Service Representative to join our team.

Under general supervision, this position provides customer service and assistance to pilots, passengers and other customers of Henriksen Jet Center. This position is the primary responder, assisting Airport customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates the Customer Service desk in a detail-oriented manner; ensures proper understanding of inquiries and concerns.
• Handles heavy telephone calls, radio calls and emails in a prompt, efficient manner.
• Takes essential trip information in an organized and efficient manner.
• Operates a two-way radio.
• Manages requests for ancillary services, including but not limited to reservations for hotel, limo, and/or car; setting up services, such as pull out service, aircraft detailing, catering, and shuttles; fulfills other special requests made by customers needing assistance.
• Prepares and maintains records of all scheduled incoming aircraft and complete all necessary paperwork.
• Distributes crew cars in accordance with Airport policy and processes all related paperwork.
• Processes sales, references prior transactions and quotes fuel prices as established through the fuel volume discount program within the FBO software.
• Communicates effectively over the Unicom and two-way radio using aviation terminology.
• Prepares and processes payments for Airport services by credit card.
• Communicates with the Line Crew for accurate, optimal service.
• Maintains customer files, including current contact information, up-to-date credit card information, prior purchase history, and special information.

Required Qualifications

High School diploma or GED supplemented by two years of experience in customer relations. Valid driver's license with good driving record and ability to maintain a good driving record while employed; must be able to work some weekends and holidays.

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