Job Description

The Assistant Property Manager will report directly to the VP of Building Management and Operations, and the VP of Affordable and Compliance Management. The duties of the position shall include, but are not limited to, the following:

• Assist in tenant communications and correspondence including, but not limited to, coordinating distribution of late letters and notices to residents.
• Assist with compliance reporting under the guidance of the Property Manager.
• Assist tenants with inquiries, issues, sublets, assignments, and/or lockouts.
• Assist in following up on all phone calls and web-based inquiries, daily.
• Collaborate with property maintenance team on scheduling and status of work orders.
• Utilize Yardi to create, manage and complete work orders, as well as assist maintenance staff with closing work orders.
• Follow-up with residents regarding open work orders.
• Receive and record all rental payments. Mail rent receipt to residents.
• Process rental payments in Yardi PayScan, as needed.
• Provide legal counsel relevant information regarding delinquent accounts and tenant issues.
• Place orders, maintain maintenance and office supply stock, as well as coordinate special orders.
• Coordinate service calls with vendors.
• Walk and inspect property as needed.
• Provide occasional tours to small groups visiting the property, as needed.
• Build brand loyalty and achieve resident retention goals by ensuring the resident experience is consistently stellar.
• Maintain ongoing communication with Property Manager, Building and Grounds manager, and at times the Owner/Landlord.
• Assist in special projects.
• Assist with creating the property newsletter.
• Maintain flexible work schedule to be available for property events over weekends.
• Assist with event planning for the properties.
• Play an active role in supporting and having a presence in the community.

Skills and Qualifications

• Minimum of 3 years of property administration/management experience.
• College degree preferred.
• Knowledge of and understanding of Low-Income Housing Tax Credit financing and compliance is strongly desired.
• Excellent written and verbal communication skills.
• A sharp professional appearance.
• Customer-focused mentality, ability to multi-task and work in a fast-paced environment.
• Proficiency using Microsoft Office Suite, including Word and Excel.
• Willingness and aptitude to use various property management software and tools.

Other Duties: Please note this position description does not cover or contain a comprehensive listing of activities, duties or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Albanese Organization is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status, and other legally protected characteristics

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