Job Description

Location: Knoxville, Tennessee

Reports to: General Manager

Company: Muinzer

About Muinzer

Muinzer is a private equity-style real estate investment platform focused on student housing assets located adjacent to high-growth public universities across the United States. With a 20+ year track record of delivering superior risk-adjusted returns, Muinzer owns and operates institutional-scale student housing properties near Purdue University, University of Tennessee, Auburn University, and others. The firm is vertically integrated, execution-focused, and backed by institutional capital. Muinzer has offices in Los Angeles, Chicago, West Lafayette, Knoxville, and Auburn.

Position Overview

The Assistant General Manager (AGM) plays a critical supporting role in the daily management and operational success of a Muinzer student housing community in Knoxville. The AGM is responsible for assisting the General Manager in driving leasing performance, resident satisfaction, team leadership, and overall property excellence. This is a hands-on, customer-facing role ideal for an operations-minded leader with strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced, student-centric environment.

Key Responsibilities

Leasing & Marketing Support

• Support the GM in executing and optimizing the property’s leasing strategy to achieve occupancy and rent goals.
• Assist with lead follow-up, tours, lease execution, and CRM management.
• Monitor leasing traffic, source effectiveness, and resident conversion performance daily.
• Help manage on-campus and digital outreach campaigns targeted toward the student demographic.

Resident Experience & Retention

• Serve as a secondary point of contact for resident concerns, ensuring timely and professional responses.
• Help coordinate resident events, social programming, and move-in/move-out operations.
• Promote a culture of responsiveness, respect, and hospitality across the community.

Operations & Property Management

• Assist with day-to-day operational tasks including rent collection, delinquency follow-up, key control, and unit inspections.
• Help manage maintenance requests and vendor communications, ensuring quick resolution and high standards.
• Conduct regular property walks to identify maintenance, curb appeal, or compliance issues.

Team Collaboration

• Support GM in training and supervising leasing agents, front desk personnel, and maintenance team members.
• Help onboard new employees and ensure consistency with Muinzer’s operational standards and dress code policies.
• Promote clear communication and positive team culture across all departments.

Reporting & Compliance

• Maintain accurate records in property management software (e.g., Yardi, Entrata, RealPage).
• Assist with preparation of weekly leasing and financial performance reports.
• Support GM with administrative and compliance tasks as needed.

Qualifications

• 1–3 years of experience in student housing, multifamily, or hospitality operations; leasing experience strongly preferred.
• Proven track record of customer service and team collaboration in a fast-paced environment.
• Familiarity with leasing platforms, CRMs, and/or property management systems (e.g., Yardi, RealPage, Entrata).
• Highly organized, self-motivated, and proactive in problem solving.
• Strong communication skills—written, verbal, and interpersonal.
• Bachelor’s degree preferred; CAM or similar certifications a plus.
• Ability to work flexible hours including weekends, evenings, and turnover/move-in periods.

Compensation & Benefits

• Competitive base salary
• Performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within Muinzer’s national platform

Muinzer is proud to be an Equal Opportunity Employer.

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