Job Description

Job Title: Pet Care Assistant


Location: Countryside IL 60525


Job Type: Fulltime










Job Description:


Summary of Job Purpose and Function


The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets and to ensure this is provided in a happy welcoming friendly and efficient manner influencing clients to return and refer their friends and families.


Description External


Essential Responsibilities and Tasks


Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations fecal loops slides etc.) for the veterinarian and/or veterinary technician. Set up fecals smears and skin sings as allowed by state rules and regulations.
Maintain the flow of the Cycle of Service in accordance to position. Provide Client Education regarding preventive care Optimum Wellness Plans and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an asneeded basis.
Hold or restrain pets during examination treatment or inoculation.
Prepare routine inhouse laboratory tests (e.g. canine heartworm feline leukemia FIV and canine parvovirus) as allowed by state rules and regulations.
Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by walking exercising feeding and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.
Clean the surgical suite and instruments.
Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry dishes mopping cage cleaning trash collection and removal and instrument cleaning as outlined by hospital protocols
Other job duties as assigned.
Hiring Qualifications


Capabilities and Experience (can do)


Ability to multitask Manages multiple tasks simultaneously; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills Reads writes and speaks fluent English using appropriate grammar style and vocabulary. Correctly spells commonly used English words and jobspecific terms. Demonstrates solid written and verbal communication skills.
Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Problemsolving skills Demonstrates a strong ability to identify analyze and solve problems. Translates problems into practical solutions.
Client service skills Consistently ensures the team provides the client with attentive courteous and informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability Accurately and consistently follows instructions delivered in an oral written or diagram format. Can provide directions.
Mathematical ability Ability to add subtract multiply and divide and to compute rate ratio and percent; ability to convert units of measurement.
Computer skills Comfortably and confidently uses a computer and specialized software. Microsoft Word Excel Access Outlook etc.
Attitudes (will do)


Initiative shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when big and small tasks need to be done.
Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty discretion and sound judgment.
Cooperativeness Willing to work with others collaborating and compromising where necessary; promptly share relevant information with others.
Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence Able and willing to perform tasks and duties without supervision as appropriate.
Tolerance for Stress / Resiliency Maintains a positive can do outlook rebounds quickly from frustrations and unpleasantness and maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions

Ability to work at a computer for long periods.

Ability to be confident around pets (i.e. dogs cats birds reptiles etc.)

Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

Must have mental processes for reasoning remembering mathematics and language ability (reading writing and speaking the English language) to perform the duties proficiently.

The noise level in the work environment is moderately high.

Requires sufficient ambulatory skills to perform duties while at the hospital.

Ability to stand walk stoop kneel crouch and climb as well as manipulate (lift carry move) up to 50 pounds.

Good handeye coordination armhandfinger dexterity with the ability to grasp and visual acuity to use a keyboard and operate equipment are required.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Associate is routinely exposed to a variety of pets that may bite or scratch and on occasion exposed to anesthesia radiation biological hazards and medication/controlled substances.

Experience Education and/or Training

High School Diploma preferred.

Must be at least 18 years old to perform duties involving radiography (xray) and exposure to radioactive substances.

One year of related experience required in customer service is preferred.

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