Job Description

Banking Center Manager

DEPARTMENT: Retail Department

REPORTS TO: Director of Retail Sales

SUPERVISES: Retail Staff at Respective Location

FLSA: Exempt STATUS: Full Time

EEO Classification: 1.2 First/Mid-Level Officers and Managers

JOB GRADE: 5

HOURS: Regular full-time 40 hours. Saturday rotation required.

SUMMARY: The Banking Center Manager is a Business Development and Management position responsible for building long-term relationships with existing and new customers and responsible for the day-to-day retail operations of the banking center. Coordinates and manages retail operation functions in accordance with established systems and procedures, as well as establishing and overseeing new initiatives. Develops, mentors, motivates, coaches, and evaluates the retail staff to maximize their potential. Oversees the supervision of retail staff for the bank. Partners with the Senior Relationship Banker (SRB) and/or Relationship Banker Lead on the day-to-day operations of the banking center. Partners with the Relationship Banker Coordinator in directing the training needs of the retail staff. Partners with Director of Retail Sales and the Marketing Officer on product development, product promotion, mystery shopping, and refining of customer service skills and expectations for retail staff. Liaison between retail and loan operations. Consistently monitors and evaluates policies and procedures of retail operations for necessary updates and revisions. Must be capable of performing all responsibilities of retail and consumer lending. Responsible for the development of new retail and consumer lending relationships & maintaining existing relationships. Maintains the highest level of customer service & demonstrates the company's core values in all actions .

EDUCATION & EXPERIENCE:

• Required: High School Graduate or the equivalent with post-secondary education (i.e. college courses or business school courses, AIB courses) or demonstrated equivalent in work experience.
• Desired: Associates degree in Business related field or Retail Banking School, or AIB Graduate School of Banking.
• Attend and complete Field & Main University courses.
• Minimum of five (5) years supervisory experience.
• Demonstrates ability to create processes & procedures and to lead a project and communicate results as well as carry out new policies and procedures.
• Superior knowledge of computer systems and changing technology.
• Demonstrates capability of producing and increasing a consumer loan portfolio.
• Minimum of 5 years experience in the Relationship Banker I, II, and III functions with a thorough knowledge of all Senior Relationship Banker functions.
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Promotes excellent customer service, by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always assist others.
• Knowledgeable in various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E. Responsible for regular training of retail staff on regulations as relates to staff roles and responsibilities.
• Resolves operational problems. Develops, recommends, and implements operational procedures and system utilization that supports Field & Main's long-term strategic objectives and vision.
• Leads in the implementation of retail system changes to support new products and procedures and recommends changes to more efficiently and effectively support services offered.
• Ability to use sound judgment & make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud.
• Promotes and enhances Field & Main's culture and fosters the development and implementation of organizational vision, policies, and guidelines with retail staff.
• Carries out the financial institution's client retention strategies by proactively & efficiently utilizing relationship pricing.
• Lives and represents the Field & Main culture and brand.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Other duties as assigned.

Retail

• Assigns tasks and explains policies and procedures of the bank to the retail team.
• Ensures that the bank's policies and procedures are followed, and that staff is aware of proper operating procedures.
• Recommends hiring, discipline, promotion, transfer and termination of staff, as necessary.
• Maintains reports documenting teller outages, balances, and timecards.
• Conducts regular staff meetings to review problems, policies, procedures, and updates of retail activities within the bank.
• Ensures that the new account goal is met and/or exceeded.
• Processes teller work, when necessary.
• Provides a complete range of customer service, including opening new accounts, explaining available bank products and services, and gather customer information to process new and existing accounts.

Lending

• Solicits consumer and mortgage loans. Informs prospective loan clients of the bank's underwriting guidelines and applicable government regulations.
• Interviews consumer and mortgage loan applicants.
• Completes each loan application and all pre-processing functions in a timely manner to permit the good faith estimate/adverse action to be mailed within the requested period.
• Communicates approvals or denials to the borrower.
• Produces and grows a consumer and mortgage lending portfolio.

Business Development

• Promotes favorable image of the bank in business activities within the community, by participating in community activities and serve on civic boards and/or committees.
• Ensures that the referrals for relationship contacts to various departments are met and/or exceeded.
• Refers a set number of relationship contacts to various departments.
• Participates in the business development initiative by making joint calls to retention and business development calls on existing and potential new clients.
• Leeds team on top 1000 deposit customers cross selling efforts.
• Meets with and assists potential and existing customers and handles the details to establish new accounts, prepare loan documents, and other paperwork.

COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.

• Computer Skills – Strong working knowledge of computer functions. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills.
• Initiative - Ability to determine a correct course of action based on knowledge, policies, and sound judgment. Takes proactive steps to accomplish tasks without specific direction. Seeks out and takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
• Follow-Up - Completes assignments and tasks willingly, promptly, and efficiently. Responds with a sense of urgency to requests from customers, co-workers, and /or supervisor. Keeps supervisor informed of status of completed tasks.
• Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume, and mannerisms used in communicating. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners.
• Interpersonal Relationship Skills - Works well with co-workers, conveying thoughts and actions in a positive manner. Supports, accepts, and understands management and company directives and works to help achieve individual, departmental, and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management directions, and solicits feedback to improve performance.
• Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer's needs. Ability to maintain accuracy and quality of work as quantity of work increases. Organizes, prioritizes, and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat, and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job.
• Adherence to Policies & Procedures - Understand s the importance of adherence to bank policies in job related functions, employee, and banking issues. Maintains confidentiality of employee, customer, and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee, and bank information.

ADA REQUIREMENTS : Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

REV. 12/31/2023 TV EOE/ Minorities/Women/Vets/Disabled

PIb9f69d378b5c-30492-35170260

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