Job Description

The SNAP Quality Management (QM) Case Manager is a critical technical role focused on ensuring the integrity and accuracy of the state’s SNAP program. This individual will specifically support the Payment Error Rate Program by performing deep-dive reviews of case files to identify and correct eligibility and benefit determination errors before they impact the state’s federal error rate.

Required Experience and Skills

• Deep SNAP Expertise: Minimum of 3–5 years of direct experience in SNAP eligibility determination or Quality Control (QC).
• Technical Audit Skills : Demonstrated ability to perform complex income calculations, verify household composition.
• Proven ability to spot minute discrepancies in case documentation that could lead to federal error rate flags.

Core Capabilities

• PERP Case Auditing: Conduct comprehensive technical reviews of a representative sample of active and negative SNAP cases to verify the accuracy of eligibility and benefit allotments.
• Root Cause Analysis: Identify the underlying causes of payment errors, whether state-caused or client-caused, and categorize them for corrective action reporting.
• Policy Interpretation: Apply complex federal regulations and state-specific policy manuals to ensure all case actions meet rigorous compliance standards.
• Regulatory Reporting: Prepare detailed performance reports and documentation for evaluation reviews.

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