Job Title: Bilingual Spanish/English-Customer Service Representative
Location: Columbia, SC
Duration: 6+ Months (Contract to Hire-CTH)
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-5 days in office- Some Saturday hours may be required.
TEMP TO PERM-Yes
Job Hours-40 hours
Interview process-Onsite/Virtual interview
Job Summary:
Responsibilities
• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned
Qualifications
• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• 3-5 years’ experience of Insurance background
• Customer- focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Accepts accountability.
...About the Company A privately owned commercial real estate firm is seeking an Assistant Property Manager to support its Southeast portfolio. The company manages a diverse mix of commercial assets and is focused on delivering high-quality property operations and tenant...
...We are currently seeking a Healthcare Project Manager for Nassau County projects. As a leader of Program Management and Construction... ...both written and oral Chair, organize and conduct high level meetings for users and design and construction teams Proficient...
...REHAB AIDE | Long Term Care ABOUT THE LEGACY LIVING AND REHABILITATION CENTER The Legacy Living and Rehabilitation... ...and Director of Rehabilitation, supporting the Physical, Occupational, and Speech Therapy teams, as well as the LTC Rehabilitation Supervisor. This...
...Our client, a global consumer brand, is looking to hire a contract Event Registration Coordinator for 12 months! The Event Registration Coordinator will be responsible for managing the registration process for various events, ensuring a seamless experience for attendees...
...position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Cook orders in a timely manner according to memorized standard recipes. Monitor food production to ensure that quality standards are met....