Job Description

ATA Services Inc is seeking to hire a Business Support Analyst to work on a temporary assignment with Bernalillo County – Accounting and Budget Office.

• Pay Rate: $27.00 per hour
• Start Date: ASAP
• Schedule: Monday – Friday; 8:00am – 5:00pm
• Location: 415 Silver Ave - Alvarado Square
• Must be able to pass a criminal background check and drug test

POSITION SUMMARY

Senior Business Support Analyst will perform analysis, design, development, maintenance and administration of computer hardware and software systems to meet business needs. Perform any of the following functions: monitor and administer servers and related platforms; or maintain, configure, and monitor network and/or telecommunications infrastructures and related system components; or maintain and configure Human Resources Capital Management (HCM) to ensure system business needs are meet.

DUTIES AND RESPONSIBILITIES

• Acts as a liaison and consults with departmental customers and stakeholders to identify and analyze business functions that can be improved by enhancements to existing applications or through the implementation of new hardware and/or software solutions.
• Translate business requirements into system deployments. Perform professional-level systems maintenance, customer support duties, and program with object-oriented languages.
• May serve as a project manager over routine systems-related projects, small to medium in size, and require limited staff and resources and perform other related duties as assigned.
• Investigates, analyzes, plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems.
• Provides customer support to departmental end users for system-related software and/or hardware issues and/or network needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Offers guidance as necessary.
• Prepares technical documentation, procedural plans, reports, correspondence and other documents.
• May serve as main client interface on assigned technology projects which are small to medium in size, and require limited staff and resources; reviews recommendations with clients and receives approval to proceed; coordinates project activities with vendors and internal technology staff; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of project related issues; monitors project budget and scope to ensure they remain within agreed upon parameters; reviews final outcomes with clients to obtain sign off that all work has been conducted in accordance with client requirements.
• Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues.
• Provides project-related data in easily accessible format useful for planning purposes and to assist with stakeholder needs.
• Coordinates design, development, integration, and implementation processes with system programmers, network analysts, database administrators, and server administrators to implement new or modified application software and/or ensure inter-operability across multiple platforms and technologies.
• Interacts with clients to analyze their business requirements and recommends technology solutions; identifies and maps business processes; gathers user requirements.
• Participates on committees and task forces; attends meetings, conferences and training sessions.
• Provides systems support to users of applications.
• Provides after-hours technology support as assigned.
• Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information.
• Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Conduct daily/weekly/monthly proactive tasks to ensure continued consistent functionality and availability of applications and the tasks/jobs that interface with the applications.
• Create reports and data extracts utilizing reporting tools such as SSRS, Crystal Reports, and/or reporting resources and functionality available within specific applications.
• Maintains effective communications between vendors/consultants and departmental users to coordinate work, troubleshoot, solve application-related or other issues, and plan implementation of new functionality.
• Map business processes, gather and analyze user/business requirements, prepare technical documentation such as system design specifications, system flow diagrams, procedural plans, and testing plans.
• Conduct training pertaining to the use of new applications or functionality for users and/or other information technology staff.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in business administration, Computer Science, Information bachelor’s degree in business administration, Computer Science, Information of the position. Any equivalent combination or related education and/or experience may be considered for the above requirements.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation details: 27-27 Yearly Salary

PI16f40e3b6cd4-30492-35762188

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