Job Description

Department: Tommy’s Folly

Position: Tommy’s Folly Café Manager (Coffee shop and Ice Cream Shop)

Reports To: Congress Hall General Manager and Food and Beverage Director

Supervisory Responsibilities: Café clerks

Position Overview: As Tommy’s Folly Café Manager, the principal responsibilities are to maintain inventory of all café retail products. Schedule, manage and coach all clerks. Execute all directives from the General Manager and Food and Beverage Director to create goals that will ensure yearly growth and future success. Excellent opportunity for a working manager to run an established coffee shop in addition to a new Ice Cream Shop and Smoothie Bar!

These duties may be described as, but not limited to:

• Responsible for ensuring proper levels of inventory in TF for all products and request items when levels fall below pars. Maintain shop inventory within POS system.
• Keep an accurate monthly inventory of all storage areas.
• Receives direction from the buyer regarding branding and look of store and follows through with related responsibilities.
• Communicate with the kitchen on food sales, consistency of food products, and maintain food pars.
• Participate in weekly, monthly and quarterly meetings, as required.
• Participate in the annual goal setting for Tommy’s Folly, as related to the Business Plan, Annual Budget and Profit & Loss statements.
• Hire, train, manage, and coach clerks to properly interact with guests, provide accurate information about shop products and local information. Educate clerks about weekly activities pertaining to all Cape Resorts properties so they can communicate with guests.
• Serve as role model of impeccable service and communication between guests and staff.
• Responsible for accurate recording of payroll.
• Responsible for nightly collection and recording of Aloha
• Scheduled to fulfill barista or ice cream duties as needed.
• Other duties as assigned.

Required Knowledge, Skills, Abilities:

• Must possess excellent communication skills, both verbal and written.
• Ability to converse with guests and provide information in a friendly manner.
• Must possess excellent customer service skills.
• Must possess good computational ability.
• Must possess computer skills, including Microsoft Word, Excel and Outlook.
• Must have good knowledge of property POS and PMS systems.
• Must be able to handle multiple tasks and projects daily.

Minimum Qualifications:

• High School or equivalent education required. Bachelor’s Degree preferred.
• 1 year’s previous customer service experience required (preferably in a coffee shop).
• All employees must maintain a neat, clean and well-groomed appearance per company standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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