Job Description

Job Title: Call Center Representative (Remote – Local to Collierville, TN)

Location: Remote (Must live in or be local to Collierville, TN)

Assignment Length: 11-Month Contract

Payrate: $26.00 an hour

Schedule: Monday–Friday, 9:30 AM – 6:00 PM

Job Description:

We are seeking an experienced Call Center Representative for an 11-month remote assignment. Candidates must reside in or near Collierville, TN. This role requires handling a high volume of inbound calls and providing support related to payroll inquiries.

Key Responsibilities:

• Answer and manage 150+ inbound calls per day
• Assist employees with payroll-related questions, including:
• W-2 forms
• Paystubs
• Payroll checks
• Provide accurate and professional customer service
• Document calls and resolutions thoroughly
• Use internal systems to research and resolve inquiries

Qualifications:

• Minimum of 2+ years of call center experience (required)
• Hands-on experience with ServiceNow (preferred)
• Strong communication and problem-solving skills
• Ability to handle high call volumes in a fast-paced environment
• Reliable and professional phone presence

Technical Requirements:

• Must have reliable high-speed internet
• Must be able to connect modem directly to the computer (no Wi-Fi)

Equipment Requirements:

• Company equipment will be provided
• Candidate must be able to pick up equipment at the Collierville office site

Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322

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