Job Description

Contact Center Representative

About Knighthead Life

Knighthead Life (“Company”) is a service and technology-oriented insurance company providing retirement solutions. With a focus on intentional innovation, ease of use, and partnership, we collaborate with our professional financial partners to develop competitive products and efficient processes to serve clients seamlessly.

Knighthead Life is a member of the Knighthead Holdings (“KHH”) group of insurance companies, which also includes Knighthead Annuity & Life Assurance Company (“KHAL”), based in the Cayman Islands. KHAL is a well-rated insurance and reinsurance company established to serve global clients seeking principal protection and guaranteed financial products, as well as reinsurance of similar products from US insurers. KHAL has established itself as the market leader in fixed and fixed indexed annuity offerings for global clients. Since its inception in 2014, it has focused on helping clients preserve and grow accumulated wealth by providing fixed annuities with attractive guaranteed rates, generous liquidity features and a choice of payout options to provide predictable future income. It backs its commitment with superior financial strength and a commitment to the highest levels of client service.

Job Description

Knighthead Life is seeking a dynamic and ambitious professional individual to join our team as a Contact Center Representative. This is a unique opportunity to build and grow your career while building a leading financial service firm. As the primary point of contact for Knighthead Life’s Financial Professionals, you will play a crucial role in responding to inquiries and enhancing processes and procedures. You will interact regularly with sales agents, back offices, and contract holders as well as various internal departments, including new business, sales, and marketing, ensuring that the customer has an accurate and timely response. If you have a passion for customer service, insurance and a basic understanding of annuity products, this role is perfect for you.

Responsibilities

• Ensure accurate and timely response to inbound inquiries and requests within regulatory compliance and service standards
• Tracking calls and contacts using modern systems ensuring accurate documentation
• Communicate with respect, clarity and empathy to callers.
• Ensure accurate processing of requests to meet the customer requests.
• Process in force requests for contracts
• Work directly with Knighthead Life’s leadership team to identify areas of opportunity to improve services and recommend the best practices.
• Build and maintain knowledge of Knighthead products and systems, industry regulations, and department standards and goals.
• Build your skills and knowledge for career growth

SKILLS/KNOWLEDGE/ABILITIES:

• Exceptional critical thinking and problem-solving skills
• Knowledge of or experience with annuity customer inquiries and requests
• A strong desire to learn and grow your career
• Strong verbal and written communication skills.
• A competitive attitude to achieve success through ethical means
• Service orientation to achieve best in class service and career aspirations
• Ability to work effectively within a fast-paced team environment.
• “Can do” attitude.
• Knowledge of FAST new business system is a plus. Other administrative systems are also welcomed.

EDUCATION AND EXPERIENCE:

• Associates degree or equivalent experience

Knighthead Life is committed to providing equal employment opportunities for our employees, applicants and candidates based on individual qualifications. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

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