Job Description

Client Coordinator

Location: Syosset, NY

Compensation: Up to $20/hour

Schedule: Full-time | Monday–Friday, 8:00 AM – 5:00 PM

We are seeking customer service-driven and highly motivated individuals to join our team as Medical Records Coordinators .

This position is based in our Syosset, NY office and plays a critical role in our Addendums Department, serving as the primary point of contact for clients and acting as a liaison between internal teams, physicians, and external representatives.

Key Responsibilities:

• Serve as the main contact for clients, handling inquiries, status updates, and general information requests.
• Use internal systems and databases to input and retrieve client or examinee information.
• Maintain ongoing communication with the QA department regarding case progress and report status.
• File and archive open and closed cases accurately.
• Ensure all client information and specific requirements are up to date in internal systems.
• Collaborate with internal team members to ensure timely and accurate case completion.
• Redirect calls to appropriate departments when necessary.
• Perform various clerical tasks such as typing, filing, emailing, and proofreading.
• Assist with resolving customer complaints and quality assurance issues.
• Escalate report issues or concerns to management when needed.
• Ensure compliance with applicable safety and legal regulations.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• At least one year of clerical experience, or an equivalent combination of education and experience.
• Experience in a medical office or insurance industry preferred.
• Proficient with general office equipment (fax, copier, scanner, phone).
• Familiar with multiple software programs, including Microsoft Word, Outlook, Excel, and Internet browsers.
• Ability to work in a high-volume, fast-paced contact center environment.
• Flexibility and adaptability are key to success in this role.

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