Job Description

Pri-Med is looking for a Client Services & Sales Specialist to join our team! In this role, you’ll manage the entire project lifecycle for our Pri-Med Academy online education product. From lead generation and onboarding to implementation and post-program reporting, you’ll play a key role in ensuring client success and supporting sales initiatives. This role will involve establishing connections with clients, handling multiple projects concurrently, and working collaboratively in a dynamic, team-based setting.

This is an exciting opportunity to be part of a new product launch, with continued growth, opportunity, and challenges. We’re looking for someone who thrives in a fast-paced, collaborative environment and brings a meticulous approach to project management.

Client Services Responsibilities:

• Lead onboarding meetings and communications with new clients to understand Pri-Med Academy’s offerings including content available and overall learning management system (LMS)
• Be the go-to expert for our learning management system
• Build and maintain strong, long-lasting client relationships through proactive communication and regular check-ins
• Respond to client inquiries, concerns, and requests promptly and professionally
• Coordinate with Clinical and Accreditation teams to stay up to date on content availability and expiration
• Become the project matter expert on product offerings and specs
• Act as the bridge between clients and internal teams, ensuring effective communication and alignment on client objectives
• Manage client onboarding process for new accounts and ensure seamless client experience

Sales Support Responsibilities:

• Assist the sales team in identifying and researching potential prospects through research and company tools/analytics
• Monitor client satisfaction and identify upselling and cross-selling opportunities within existing client base
• Contribute to the development of sales materials by integrating customer feedback and insights gathered through voice-of-the-customer initiatives

Additional Responsibilities:

• Own the content library for Pri-Med Academy
• Collaborate with Digital team to ensure content edits have been executed

Success Metrics:

• High client retention and satisfaction scores.
• Growth in upsell and cross-sell revenue.
• Timely and effective responses to client inquiries.

Requirements:

• Bachelor’s degree with two to three years of project management experience
• Self-motivated with strong initiative and accountability
• Resilient and persistent in face of rejection or challenges
• Detail-oriented with strong analytical and problem-solving skills
• Ability to work independently while contributing to team goals
• Professional demeanor with high emotional intelligence
• Adaptable and comfortable in fast-paced environment
• Willingness to travel domestically 2-5 times annually; some weekend travel required

Pri-Med Perks:

• We promote work/life balance by offering flexible work schedules, Summer Fridays, Winter Vacation, and paid parental leave.
• Boston-based applicants: Flexible work-from-home schedule, with in-person office days on Tuesdays and Thursdays.
• Health Benefits: medical, dental & vision, plus a wellness program, which allows employees to earn up to $1,100 per calendar year to help offset the cost of health insurance.
• 401k with generous company match.
• Student loan debt contributions.
• Flexible spending accounts, commuter benefits, pet insurance, disability & life insurance.
• We give back by hosting donation drives and providing volunteer opportunities for our employees.

Diversity is a priority for us. We provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, national origin, age, disability, sexual identity, or gender expression.

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