Job Description

Overview:

Reporting to the Director of Operations, the Closing Manager will be responsible for all aspects of residential loan closings and disbursements in the business purpose lending space. This role requires a seasoned professional with deep expertise in closing document structure and requirements, title policy review and clearance, and leadership.

Responsibilities:

• Manage the end-to-end closing process, ensuring accuracy, timeliness, and compliance with company policies and investor requirements.
• Supervise, coach, and mentor loan closing associates driving accountability, performance, and growth.
• Monitor loan pipelines, prioritize workloads, and adjust staffing to meet funding deadlines and volume targets.
• Oversee preparation, review, and approval of closing documents, including HUD statements, deeds, and Allonges/Assignments.
• Ensure accurate and error free wire information, data entry and exeution.
• Act as the primary point of contact for escalations, swiftly resolving issues to maintain efficiency and customer satisfaction.
• Partner with internal departments, including Processing, Underwriting, Quality Control, and Secondary Markets, to ensure loans are closed accurately and remain salable to investors.
• Schedule and communicate closing dates with buyers and relevant stakeholders, ensuring clarity and alignment.
• Actively enhance the customer service experience through timely communication, accuracy, and professional interactions
• Utilize reporting tools to track performance, ensure document accuracy, and avoid delays or duplication of efforts.
• Generate and analyze reports to track key performance indicators (KPIs), identify trends, and recommend areas for improvement.
• Stay informed on industry trends, regulatory updates, and best practices to drive continuous improvement.

Qualifications

• Bachelor’s degree in finance, Business, Economics, Real Estate, or a related field preferred
• Minimum of 5 years of experience in an Operations Closing leadership role
• Minimum 3-5 years funding and processing experience
• Strong knowledge of preliminary title report endorsements
• Strong leadership and team management skills, with the ability to mentor and develop high-performing teams.
• Excellent analytical, decision-making, and problem-solving skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.

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