Contact Center Representative (5027) - Remote | WFH Job at Get It Recruit - Administrative, Salt Lake City, UT

MFRjMVQ0bHN0cW8vVEJob3FFQlA4MmJ3VkE9PQ==
  • Get It Recruit - Administrative
  • Salt Lake City, UT

Job Description

Benefits:

Paid Time Off (PTO)
Health, Dental, and Vision Insurance
Group Life Insurance
Short-term and Long-term Disability Coverage
Performance Review: Pay increases to $14.00 after 6 months, based on performance.

Job Summary:
We are seeking a dedicated and enthusiastic Remote Contact Center Representative to join our PHA Scheduling Team. The ideal candidate will have at least 2 years of call center experience, preferably in a target-driven environment, and a passion for providing exceptional customer service.

Key Responsibilities:

Handle inbound and outbound calls to schedule no-cost Prospective Health Assessments for members.
Understand and address customer needs, complaints, or service issues with empathy and professionalism.
Respond efficiently to callers, providing clear explanations and solutions to ensure customers feel valued.
Engage in active listening to confirm or clarify information, and resolve conflicts with tact.
Build lasting relationships with customers and colleagues based on trust and reliability.
Utilize software, databases, and scripts effectively while striving to meet call center metrics.
Make product or service recommendations based on client needs.
Participate in training and continuous learning opportunities to enhance your skills and knowledge.
Attend meetings as needed and adhere to all company policies and procedures.
Assist with additional tasks as assigned by the Call Center Supervisor.
Requirements:

Skills:

Outgoing personality with a sales-oriented approach.
Strong communication skills, with the ability to articulate clearly and effectively.
Proficiency in various software and data entry, including MS Office.
Ability to type at least 40 WPM (60 WPM preferred).
Excellent time management and problem-solving skills.
Ability to demonstrate customer empathy and build connections through effective diplomacy.
Team player with a collaborative mindset.
Competencies:

Consistent attendance and a strong work ethic.
Exceptional customer service and active listening skills.
Capacity to empathize and manage personal emotions.
Ability to follow protocols and guidelines accurately.
Strong written communication skills, with attention to detail in spelling and grammar.
Flexibility to adapt to schedule changes, with availability between 6 AM EST - 6 PM PST, Monday through Friday (with possible Saturday hours).
Technical Requirements:

Must have a Windows-based laptop or desktop with video-calling capabilities.
Applicants must be eligible to work in the United States.
If you're ready to take the next step in your career and make a difference in the lives of others, we invite you to apply for this exciting opportunity!
Employment Type: Full-Time
Salary: $ 15.00 19.00 Per Hour

Job Tags

Hourly pay, Full time, Temporary work, Saturday, Monday to Friday,

Similar Jobs

AdaptHealth LLC

Biomed Technician Job at AdaptHealth LLC

 ...complaints. Responsible for conducting equipment repairs (general). Responsible for maintaining the pressure washer and air compressor and notifying the manager in case of breakdown or need for repairs, supplies, or replacement. Responsible for laundering soiled... 

Legacy Health

Revenue & Referral Intake Specialist Job at Legacy Health

 ...patients regarding the department referral process. Provides data entry and clerical support for the referral process for both pre-paid...  .... Verifies that billable visits have charges attached. Works assigned Charge Review Work Queues and inpatient reconciliation... 

Shaixi Singroy Sports & Culture Co.Ltd

Basketball Coach Job at Shaixi Singroy Sports & Culture Co.Ltd

Job ResponsibilitiesTraining and CoachingDevelop and implement training programs for the basketball team, including technical training, physical training, and tactical training.Oversee the training process of players to ensure the quality and effectiveness of training... 

Catapult Solutions Group

UI/UX Designer Job at Catapult Solutions Group

 ...to identify and address critical pain points and improvement opportunities within sales processes and technology applications. Design solutions that set new industry standards and seamlessly incorporate AI and automation to tackle challenges in sales processes.... 

MGR

CFO Job at MGR

 ...CFO- Direct Hire- In Office Role located on the far Southeast side, just outside of San Antonio, TX Direct Hire Far Southeast Positive, team oriented culture Work directly with the CEO and Board of Directors Opportunity to implement adjustments to process...