Job Description

Our client, an entertainment brand in NYC, is looking for a CRM Manager to join their team!

This is a full time contract role that comes with benefits and will be worked hybrid remote / on-site in NYC.

Key Responsibilities

• Work closely with CRM team leads and Senior Strategy Managers to ensure new campaigns and projects progress on schedule and existing campaigns meet performance targets.
• Actively contribute to campaign execution, collaborating with Editorial, Creative, Product, Data Engineering, and Analytics teams.
• Conduct in-depth analyses of marketing efforts, assessing results against KPIs and identifying opportunities for expansion.
• Provide project management support for CRM initiatives, including technology enhancements, new capability launches, and pilot tests.

Essential Skills & Experience

• 3+ years of digital marketing experience in publishing, advertising, or retail, with a strong understanding of engagement strategies that drive consumer revenue.
• Exceptional written and verbal communication skills, comfortable working across teams and levels in a large organization.
• Experience contributing to cross-functional teams and managing stakeholder expectations.
• Strong data-driven mindset, able to analyze large datasets, identify trends, and develop testing plans.
• Extensive experience designing and executing A/B tests across multiple media channels for actionable results.
• Hands-on experience with marketing platforms, with a deep understanding of email best practices and CRM program development.
• Strong problem-solving skills and ability to quickly learn and navigate internal systems and processes.
• Proficient in G Suite and MS Office.
• Highly organized, able to prioritize workload effectively.
• Comfortable working in a hybrid environment and collaborating with global teams via Zoom.
• Passionate about staying up to date with digital marketing trends and industry best practices.

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