Customer Care Associate
Health Insurance
$19.25-$20.25 per hour
Temp to Hire
Monday-Friday, Shifts Below
Columbus, Ohio
Starts March 10th, 2025
As a first-of-its-kind digitally native employee benefits company is looking for emotionally intelligent Customer Service Representatives to join their team. This role serves as the primary point of communication for inbound service calls. You will provide timely and accurate guidance and service to members, providers, brokers, and HR admins. The ideal candidate is a quick learner, curious and eager, resourceful, embraces positive change, challenges the status quo, and thrives in a fast-paced, startup environment.
What the position offers:
· After being hired on, the following benefits are offered:
o Full benefits, unlimited PTO
o 401k options
o Parental leave
o Company social events
· Training is Monday-Friday, 8:30am-5:00pm for 5 weeks; pay is $19.25 per hour
· Days/Hours after training: Monday-Friday**open availability between 9am-8pm (you will be assigned one of the shifts below after training)
o Opening Shift (9:00am-5:30pm EST): No shift differential = $19.25 per hour
o Mid Shift (10:30am-7:00 pm EST): + $0.50 per hour = $19.75 per hour
o Closing Shift (11:30am-8:00 pm EST): + $1.00 per hour = $20.25 per hour
· You will be asked to complete a 4-hour paid compliance training prior to starting
What you’ll be doing:
· Provide stellar service to our stakeholders with information regarding eligibility, benefits, and claims with an emphasis on customer education, satisfaction, and retention
· Research and respond to customer inquiries (ranging from simple to complex) via telephone, email, and/or chat, and appropriately document
· Exhibit genuine compassion, patience, and active listening to assist and de-escalate when needed
· Guide callers through troubleshooting as well as navigating company resources and services
Who we’re looking for:
· 1-2 years customer service experience or equivalent higher education
· Ability to act with a sense of urgency and thrive in a fast-paced environment
· Ability to work in a statistically driven environment; measured by call quality, satisfaction, and productivity goals
· Superb time management and organizational skills
· Excellent written and verbal communication skills
Please send qualified resumes to gmurray@dawsoncareers.com
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