Tons of Phones is seeking a dedicated Customer Care Representative to join our team. In this role, you will provide exceptional support to customers via email and chat, ensuring their inquiries, issues, and concerns are handled promptly and professionally.
Key Responsibilities:
• Respond to customer inquiries via email and chat platforms in a timely and accurate manner.
• Resolve product or service issues by identifying the cause, explaining the best solution, and ensuring follow-up until resolution.
• Maintain a professional tone and demonstrate empathy in all customer interactions.
• Collaborate with other departments to address complex customer concerns.
• Update customer accounts and document interactions accurately in the CRM system.
• Stay up-to-date with product knowledge to provide accurate and relevant information to customers.
Qualifications:
• High school diploma or equivalent (required); college degree is a plus.
• Previous experience in customer service, preferably in email or chat support.
• Strong written communication skills with attention to grammar and clarity.
• Ability to multitask and handle a fast-paced work environment.
• Proficient in using customer support tools and CRM systems.
• Problem-solving skills and a customer-focused attitude.
Benefits:
• Competitive salary.
• Flexible remote work opportunities.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Professional development opportunities.
• Employee discounts on company products.
This position offers a unique opportunity to be a part of a growing team focused on delivering outstanding customer experiences. Join Tons of Phones and help us connect customers with solutions!
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Just Better Air Conditioning & Heating, an industry leader in HVAC services across the Greater Phoenix Region. Are you ready... ...excellence? Join Just Better Air Conditioning & Heating as an HVAC Installer, where youll be recognized for your talent, given room to grow...
...Customer Service Assistant Full Time Position Immediate start Join Next Level Execs as a Customer Service Assistant! At Next... ...client portfolio. Our goal? To deliver exceptional customer experiences and foster brand loyalty through innovative events, product launches...
...Our client, a luxury beauty brand, is looking to hire an E-Retail & Trade Marketing Consultant to join the team at their corporate office in New York City on a hybrid schedule (2-3 days in office). This is a full-time, temporary position that is scheduled to last 6 months...
...Perform other related duties as assigned. Requirements: Minimum Job Qualifications: High School Diploma or equivalency Entry level sales, customer service background essential One (1) year of Military, delivery driver with sales component or health care...
...Description The RN provides care management, care coordination, skilled care and services for at-risk frail elder patients with... ..., home infusion/pharmacy services, home medical equipment, hospice and palliative care, Program of All-Inclusive Care for the Elderly...