Job Description

Our client, a Chicago based loan processing firm, is seeking a dynamic and detail-oriented Customer Email Support Agent to join their team and help drive superior customer experiences. As a key player in our client’s fast-paced, high-volume contact center, you’ll communicate with customers across multiple channels—email, phone, and voicemail—answering inquiries, processing applications and assisting with account issues. If you’re a proactive problem-solver with exceptional customer service skills, this is your chance to shine in an ever-evolving, metrics-driven environment.

• Provide top notch communication skills through email with customers
• Draft clear, professional emails to address customer inquiries and issues
• Respond promptly to emails and ensure that written communication is courteous and accurate
• Resolve customer requests through email, ensuring proper documentation and attention to detail
• Provide world-class service and build lasting relationships with customers
• Manage and master proprietary CRM system to ensure seamless customer interactions
• Handle inbound and outbound calls while keeping call times efficient
• Thoroughly review and process customer documentation, emails and faxes in line with company policies
• Process payments, assist with account inquiries and resolve delinquent balances
• Leave scripted, clear voicemail messages and follow up promptly
• Maintain compliance with state and federal lending requirements
• Stay positive and flexible in a dynamic work environment, contributing to team success
• Meet and exceed performance goals while embracing coaching and feedback

• High school diploma required, college preferred
• 2+ years of call center experience; proven ability to multitask under pressure
• Proficiency with technology, typing at least 35 wpm while talking, excellent communication and conflict resolution abilities
• Strong written communication skills, with an ability to craft professional, effective email responses
• Must obtain debt collector registration within 5 days of employment
• Knowledge of CRM systems and relevant regulatory acts (FDCPA, Truth in Lending, etc.) is a plus

If you’re ready to elevate your career in a company that’s reshaping the financial landscape, apply today!

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