Job Description

We are seeking a reliable and enthusiastic individual to join our team as a Customer Service Agent. As a Customer Service Agent, you will be responsible for providing exceptional service to our clients and ensuring their inquiries and concerns are addressed promptly and professionally. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolving customer issues and complaints effectively, with empathy and understanding
• Providing product information and assistance to customers
• Handling customer orders, including processing payments and verifying shipping information
• Updating customer accounts and ensuring accurate information is maintained
• Collaborating with other team members to resolve complex customer situations
• Escalating customer issues to the appropriate internal departments when necessary

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Ability to remain calm and professional in challenging situations
• Strong problem-solving and conflict resolution skills
• Familiarity with CRM systems and Microsoft Office Suite
• Ability to multitask and prioritize work effectively
• Availability to work flexible hours, including evenings and weekends

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Job Tags

Full time, Flexible hours, Afternoon shift,

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