Job Description

Customer Service & Optical Success Lead

Location: San Francisco, CA (Hybrid)

Type: Full-Time (Part-Time Considered for Current Optical Students)

Compensation: $22–$30/hr depending on experience

About Tajima Direct

Tajima Direct is a California-based e-commerce company specializing in premium prescription and polarized sunglass lenses custom-fit into customers’ existing frames.

We’re bringing true optical craftsmanship and advanced technology into the digital age — offering high-quality lens replacement for virtually any frame.

Why This Role Stands Out

• Hybrid & Flexible Schedule:  Primarily work from home with occasional in-person collaboration and training. We value flexibility — no rigid daily commute.
• No Weekend Work:  Monday–Friday schedule with predictable hours. Flexibility within those hours to get the work done. 
• Competitive Pay:  $22–$30 per hour depending on experience, with regular reviews and raise potential.
• Growth Opportunities:  Direct mentorship from the founder and a clear path to advance into leadership roles.
• Not a Traditional Optical Job:  Be part of the technology revolution bringing high-quality, custom eyewear online — combining true optical craftsmanship with modern e-commerce and AI-powered innovation.

Job Summary

We’re hiring a Customer Service & Optical Success Lead  to join our growing team.

This is a great opportunity for someone with  optical training or customer-facing experience  who’s  eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses  — while learning how technology and AI are reshaping modern optical care.

**Willing to train exceptional and committed candidates without eyewear experience**

You’ll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.

Responsibilities

• Communicate with customers via email, chat, and phone regarding lens options and prescription orders
• Review orders for completeness and coordinate with the lab and shipping team
• Troubleshoot customer issues and provide solutions with empathy and professionalism
• Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout)
• Collaborate with the founder on improving systems and scaling operations

Qualifications

• Optical program student or graduate (Opticianry, Optical Technology, or Vision Care)
• ABO certified or planning to become certified
• **Willing to train exceptional and committed candidates without eyewear experience**
• Strong written and verbal communication skills
• Detail-oriented and comfortable reviewing prescription details
• Tech-comfortable and eager to learn new tools and workflows
• Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California)

Why Join Us

• Direct mentorship and training from the founder & CEO
• Exposure to advanced lens technology and AI-powered optical systems
• Defined growth path into  Customer Service & Operations Lead
• Be part of a small, innovative team redefining the eyewear experience

How to Apply

Email your resume to jacob@tajima-direct.com

Optional: include a short (1–2 minute) video about why you’re interested and why you’d be a great fit.

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