Customer Service & Optical Success Lead
Location: San Francisco, CA (Hybrid)
Type: Full-Time (Part-Time Considered for Current Optical Students)
Compensation: $22–$30/hr depending on experience
About Tajima Direct
Tajima Direct is a California-based e-commerce company specializing in premium prescription and polarized sunglass lenses custom-fit into customers’ existing frames.
We’re bringing true optical craftsmanship and advanced technology into the digital age — offering high-quality lens replacement for virtually any frame.
Why This Role Stands Out
Job Summary
We’re hiring a Customer Service & Optical Success Lead to join our growing team.
This is a great opportunity for someone with optical training or customer-facing experience who’s eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses — while learning how technology and AI are reshaping modern optical care.
**Willing to train exceptional and committed candidates without eyewear experience**
You’ll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.
Responsibilities
Qualifications
Why Join Us
How to Apply
Email your resume to jacob@tajima-direct.com
Optional: include a short (1–2 minute) video about why you’re interested and why you’d be a great fit.
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