Job Description

Must Haves:

- 3+ years of experience in a heavy phone support role

- Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.

- Excellent professionalism is a must!

- Experience using Excel and overall tech savvy (will take IT literacy test during interview process, must pass to move forward with interviews)

- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment

- Must have a flexible schedule and be able to work at least 1 weekend day - and be ok with OT throughout the year

- Must be ok working through holidays such as Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve

Day to Day:

An employer is looking for a large group of Transportation Specialists to start on either April 21, April 28th or May 5th. These individuals will be a part of the Disruption Management team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.

Pay : $20.82/hr

Schedule : Assigned either Sunday-Thursday or Tuesday-Saturday

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