Job Description

Job Responsibilities

• Perform Customer Service duties: Customer call evaluation, entering customer purchase orders, pricing and availability upon request, processing online purchase orders, emailed orders, faxed orders, etc.
• Process Customer Credit Application references for review
• Process Customer payment inquiries, invoice retrieval, order status and record updates
• Assist in Customer returns with Technical Support and Sales
• Assist in maintaining pricing data
• Enter Credit Card payments through website for customer orders
• Assist in maintaining customer database and open accounts as approved by credit department
• Coordinate with shipping, receiving, product development, etc. to ensure customer deliveries and achieved on schedule

Job Qualifications

• High School diploma or equivalent
• Two years customer service or call center experience; preferably in the auto industry
• Experience with SAP
• Strong written and oral communication and customer service skills
• Good PC skills: Microsoft Office software (i.e., Word, Excel and Access)

Equal Opportunity Statement

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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