Job Description

Job Description:

• Pay: $20.50/hr to start!
• 6-month assignment with possibility for extension based on performance and budget
• Shift: Full-time, 40+ hours/week. Onsite for the first 10 weeks, then remote
• Position will mainly be responsible for handling high-volume customer inquiries via phone, email, and in-person
• Position will also be responsible for researching and resolving questions related to benefits, claims, eligibility, and services
• Additional responsibilities include documenting interactions in company systems, supporting Utilization Management tasks (non-clinical data collection, request reviews), and communicating with internal departments, providers, and external partners

Qualifications:

• High School Diploma or GED is required
• 1+ year of experience in customer service, healthcare, claims, call center, or a medical office setting is required
• Experience with office and CRM systems is required
• Strong communication skills and attention to detail are required
• Bilingual (Spanish/English) and knowledge of medical terminology or claims coding is preferred

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