Required Skills & Experience
Nice to Have Skills & Experience
· Associate or bachelor's Degree
· Background in clinical, healthcare, or medical space
· ITIL/PMP Certification
Salesforce Experience
-Experience working with ticketing Systems
Job Description
An Insight Global employer is looking for a Customer Success Associate to join the customer operations team. This person's main responsibility is to support Customer Success Managers and internal teams by ensuring operational excellence across customer experience, revenue recognition, churn mitigation, and continuous improvement. You play a key role in conducting audits and managing transactional efforts to deliver exceptional service. Success in this role requires strong organizational skills, attention to detail, and expertise in business operations and customer success, including workflow optimization, customer engagement, and alignment with company goals.
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