Job Description

Customer Success Specialist

Location: Clearwater, FL (In-Office) 

On-Target Earnings (OTE): $65,000 - $90,000 (Base + Performance Bonus)

At Abyde, we solve a major headache for healthcare practices: the stress and confusion of government compliance. Our top-rated software makes that headache disappear… a fact proven by our 92% customer retention rate.

Our Customer Success team is the backbone of our mission, ensuring thousands of healthcare practices feel supported and confident every day. We are looking for a Customer Success Specialist (CSS) to join our front line. This role is perfect for a motivated, people-focused individual looking to break into tech or customer success. If you're a great communicator who thrives on helping others, doesn’t shy away from tough conversations and is hungry to learn new skills, we want to hear from you.

What You’ll Be Doing

• Handle customer inquiries by phone, email and in-app chat and resolve issues with expertise and care.
• Serve as a trusted advisor, helping customers navigate compliance and maximize the value of our software.
• Identify the root cause of customer issues and spot trends to proactively improve their success.
• Facilitate new customer training sessions and refresher training to set them up for success in their compliance journey.
• Identify opportunities to engage with customers to drive product adoption and expansion opportunities.

Who We're Looking For

• You are a natural problem-solver who enjoys figuring things out and guiding people to a solution.
• You are a clear, patient, and professional communicator.
• You operate with a strong sense of urgency and take ownership of customer challenges.
• You are organized and efficient, with an ability to manage multiple tasks and find smarter ways to work.
• You are excited by the challenge of learning a new industry and are eager to build a new career path.
• Bachelor’s Degree 
• You are local to the Clearwater, FL area and can work from our headquarters.

Your background could be a perfect fit if you have experience in:

• Customer Service or Retail
• Education or Teaching
• Sales or Account Management
• Office Administration (especially in a medical or dental practice)

Compensation: Clear & Simple

• Your On-Target Earnings (OTE) for this role are between $65,000 and $90,000.
• This is a mix of a competitive base salary and variable compensation.
• Bonuses are paid out monthly based on clear, achievable individual goals.

What We Offer in Return

• Compliance training program
• Comprehensive medical and dental plans
• 401(k) with company matching
• MacBook Pro/Air
• Flexible PTO
• Casual, collaborative office
• Company funded events and luncheons
• Education reimbursement

Your Path at Abyde

This isn't just a job, it's the first step in accelerating your career. We believe in promoting from within and providing paths for growth. For those who demonstrate a passion for our customers, a drive for excellence, and a hunger to learn, the opportunity to advance is significant. We are committed to helping you grow with us.

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