Customer Success Specialist Job at Banko Overhead Doors, Tampa, FL

MWpFK1FvWml0NkkrUkJ4a3BrSko4Rzc0VXc9PQ==
  • Banko Overhead Doors
  • Tampa, FL

Job Description

Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department management and lead roles.

A top-notch Customer Success Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Success Specialist Responsibilities:

  • Promptly responding to customer queries via email, phone and in-person channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, empathetic, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.

Customer Success Specialist Requirements:

  • High school diploma or GED.
  • Bachelor’s degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desktop software (i.e. Microsoft Suite), and CRM software.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

{ Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }

Monday - Friday 7:30am-5:00pm
May include some Saturdays from 9:00am-3:00pm

Compensation details: 20-22 Hourly Wage

PI16d3516a4e12-30492-36276480

Job Tags

Hourly pay, Local area, Immediate start, Saturday, Monday to Friday,

Similar Jobs

Palos Hospital

Registered Nurse- Interventional Radiology Full-time Day Shift Job at Palos Hospital

 ...5:30 p.m. Monday thru Friday, including call. The Staff Nurse reflects the mission, vision, and values of NM, adheres to the...  ...indicated to plan care. Prioritizes and organizes nursing interventions that are evidence based and reflective of established standards... 

CPS Outdoors

Project Manager Job at CPS Outdoors

 ...Role Description This is a full-time hybrid role for a Project Manager based in Miami, FL, with some flexibility for remote work. The Project Manager will oversee the planning, coordination, and execution of custom pool and outdoor space projects. Responsibilities... 

RUISHI FAR EAST LIMITED

Foreign Fashion Models (Part-Time / Freelance) Job at RUISHI FAR EAST LIMITED

 ...Comfortable posing and working in front of a camera.Professional attitude, punctuality, and willingness to follow direction.Previous modeling experience is a plus, but not required.Compensation:Competitive pay per project/hour (based on experience).Flexible... 

Elios Talent

Vice President of Reimbursement - Long Term Care - RN Job at Elios Talent

 ...Vice President of Reimbursement **Must be an RN This is a senior leadership position in long-term care leading the strategy to...  ...Registered Nurse who lives in the state of Texas since we require 70% travel throughout Texas. The other 30% can be hybrid/remote.... 

Nevant Operations dba McDonalds

HVAC/R and Equipment Repair Technician Job at Nevant Operations dba McDonalds

 ...time, year round position. The ideal candidate will possess commercial refrigeration experience and the ability to troubleshoot and repair all types of restaurant equipment including mechanical and IT. This role requires an individual who is detail-oriented, multi-...