Job Description

Harvard Resource Solutions is seeking a Customer Support Representative in the metro area on a direct hire basis.

Fully in office

Salary Range: 40K - 50K ( Salary based upon experience )

Duties

• Communicate with customers via phone and email to provide detailed product information.
• Collaborate daily with team members to address and resolve customer inquiries and concerns.
• Accurately enter customer orders received through email, customer portals, or EDI systems.
• Act as the initial point of contact for inquiries related to pricing, products, and delivery schedules.
• Develop and sustain strong, long-term relationships with clients.
• Deliver timely and precise service to ensure customer satisfaction.

Qualifications

• High School Diploma.
• 2-3 years of Customer Service experience.
• Manufacturing industry is a plus.
• Effective communication skills both verbal and written
• Familiarity with Microsoft Office products especially Outlook and Excel
• Enter customer orders obtained through email, customer portal or EDI
• Manage multiple priorities
• Excellent phone skills
• Accurate typing and spelling skills
• Ability to work with inventory control and order entry software

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