Job Description

Must Haves:

• 3+ years of experience in a heavy phone support role
• Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
• Excellent professionalism is a must!
• Experience using Excel and overall tech savvy
• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
• Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT
• Must be ok working through holidays such as Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve

Day-to-Day: These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls (60-110 calls per day) and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors daily and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from cross country truck drivers, so we are looking for candidates who are comfortable taking a heavy daily of inbound calls and helping resolve issues. A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

$20.82/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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