Job Description

Russell Tobin & Associates is seeking a Document Processing & Customer Support Associate to work for one of our top clients in Owensboro, KY 42301 (Onsite).

Apply today for consideration!

Job Title: Document Processing & Customer Support Associate

Pay Rate: $22.01/hr.to $24.01/hr. on W2

Location: 100% Onsite – Owensboro Airpark, Owensboro, KY 42301

Duration: 06+ months contract with the possibility of extension

Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST

Note: Free parking is provided.

Job Summary:

This role involves full-time onsite support for processing financial documentation and customer service related to Assumptions and Subordinations. The associate will be responsible for handling income checks and mailing packages, managing same-day scanning and processing tasks, and responding to customer inquiries via phone and email. The environment is fast-paced and collaborative, requiring strong organizational and multitasking abilities.

Responsibilities:

• Process income checks and packages related to Assumptions and Subordinations.
• Ensure same-day completion and scanning of checks and documentation to meet SLA requirements.
• Mail out customer documentation packages accurately and timely.
• Assist in a customer service phone queue, answering inquiries and providing support.
• Communicate professionally with internal and external stakeholders.
• ​Collaborate effectively with a team of 30+ department members and onsite management.Skills

& Qualifications:Excell

• ent customer service and verbal/written communication skills.Strong
• multitasking skills and ability to work under pressure in a high-volume environment.High a
• ttention to detail and organizational skills.Profic
• iency in Microsoft Office (especially Outlook and Excel).Abilit
• y to adapt quickly to changing priorities and remain productive.Prior
• experience with MSP, DOCV, or MIR systems is a plus.​Must
• be able to work onsite full-time during scheduled hours.Education:Hi

gh school

• diploma or equivalent required. ABOUT US:Ru

s

sell Tobi

n is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. As a certif

i

ed minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Russell Tob

i

n offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.]]><

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