Job Description

Job Summary

The main function of the Driver Manager is to help coordinate our professional car haulers’ across the region with accuracy, courtesy, and superb service, which allows both the driver to maximize their revenue and earnings potential. This position requires a self-motivated professional with the ability to think quickly on his/her feet, exercise independent judgment, and possess the ability to work with our delivery professionals in a professional and courteous manner daily. A successful Driver Manager will have a unique ability to interact with our professional car hauler’s and possess the ability to balance their desires with customer requirements, while constantly maintaining focus on the car hauler’s revenue requirements and company profitability.

Job Duties

• Plan, coordinate and manage loads in an efficient and cost effective manner
• Serve as first point of contact for professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process
• Maintain constant line of communication and positive professional relationships with internal and external customers
• Serve as first point of contact for professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.
• Troubleshoot and resolve issues effectively and professionally; Work in cross functional team to address service issues as needed
• Advocate and maintain a strong commitment to safety with a focus on Hours-Of-Service
• Analyze service reports and continually seek ways to improve day-to-day processes for improved operational efficiency
• Supervise high volume of professional car haulers; provide coaching and motivation
• Play an integral role in Profit & Loss reporting for location
• Other duties as assigned

Skills Required

• Effective listening and strong communications skills
• Leadership skills
• Data analysis skills
• Excellent customer service and resolution skills
• Relationship building skills
• Highly organized and detail oriented
• Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
• Proficiency with Microsoft Word, Excel, Outlook, and Internet
• Proficiency with company-specific programs

Qualifications

• College degree or four years of logistics experience preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation
• Strong oral, electronic, and verbal communication skills
• Minimum 2 years of supervisory experience
• Subject matter expert on FMCSA and DOT regulations
• elog experience is a plus

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