Job Description

Job Purpose and Scope

The Jewelry & Handbags Education Director is responsible for leading, developing, and executing all education and training initiatives for the jewelry and handbags teams. The ideal candidate is a leader who translates training content into impactful store-level coaching that drives sales and elevates the customer experience. This role connects learning strategy with execution, inspiring associates to build product expertise and deliver exceptional results in handbags and jewelry.

Essential Job Functions

• Design, launch, update, and drive all training programs for jewelry and handbags, including building new content from scratch and refreshing existing materials.
• Develop and maintain trend and product knowledge modules on the Learner Mobile platform, ensuring it remains a valuable, engaging tool that inspires teams to invest in their own growth.
• Consistently innovate new ways to educate and communicate with stores, utilizing both in-person and virtual facilitation at an exceptional level.
• Analyze performance analytics to identify stores in need of additional support and tailor training interventions accordingly.
• Demonstrate strong business acumen, advanced Excel skills, and creative design abilities to develop impactful and visually appealing training resources.
• Set and meet project deadlines while effectively managing daily tasks and requests to ensure continuous progress.
• Embrace a growth mindset—fail fast, learn fast, and take calculated risks to drive innovation in education.
• Collaborate closely with buyers and vendors to stay ahead of new product launches, developing timely training content and ensuring alignment with Dillard’s standards and language.
• Partner with vendors to deliver high-quality training to stylists and meet company expectations.
• Travel as needed to understand the communication and learning challenges faced by stylists and area sales managers, adapting programs to support their success and enhance customer service.
• Lead by example with a relentless focus on elevating the customer experience and driving sales.
• Work in partnership with the Jewelry/Handbag Director to identify practical training needs and emerging trends or patterns in stores.
• Maintain and oversee all certification programs for Jewelry/Handbags.
• Demonstrate flexibility in working hours, including extended hours when necessary to meet deadlines and maintain momentum.
• Serve as a visionary for the education function, proactively anticipating and addressing the evolving needs of the business and its teams.
• Grow the business to $750 million.
• Meet turn rate goals consistently.
• Maintain a gross margin over .45+.

Knowledge, Skills & Abilities

• Experience creating digital and in-person training programs
• Proven success in designing content that drives sales performance
• Familiar with adult learning principles and learning technologies (e-learning tools like Learner Mobile and Canva for training design)
• Strong writing and storytelling ability
• Experience writing educational content, scripts, and building out training materials
• Strong growth mindset with a passion for innovation and continuous learning
• Advanced skills in Excel and creative/design software
• Ability to set and meet deadlines while balancing multiple priorities
• Excellent communication, facilitation (in-person and virtual),
• Analytical mindset to measure training impact
• Willingness to travel and work extended hours when required
• Track record of building and sustaining high-performing teams

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements

Basic Qualifications:

• Preferred: Bachelor's Degree in Education, Instructional Design, Learning & Development, Organizational Psychology, Communications, or related field
• Preferred: Master’s Degree in Instructional Design, Adult Learning, or Leadership & Development
• 3-5+ years of instructional design, training, or leadership & development experience, ideally in retail, luxury, or fashion

Salary & Benefits

We offer a comprehensive benefits package that includes medical, vision, and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation, and sick leave. Salary will be commensurate with education and experience.

Dillard’s is an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.

Rules of Arbitration

I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to legal@dillards.com or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.

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