Job Description
As the ERP Admin, you will play a crucial role in the implementation, maintenance, and optimization of our ERP system to support our manufacturing processes and business operations. In addition, you will assist in planning, managing, supporting and executing multiple projects of all sizes simultaneously across the organization. You will be responsible for managing cross-functional relationships to deliver high-quality technical support and collaborate with various departments to ensure that all IT systems meet our business needs. This role is onsite, and requires a strong understanding of ERP systems, project management, and requires excellent leadership and communication skills.
About the Role
Essential Job Functions:
- Lead, manage, and hold team accountable to organizational policies and procedures.
- Foster an environment that aligns with our core values and builds upon a culture that is in service to our people and community.
- Visible and engaged leadership style that empowers and promotes involvement, communication, clear expectations, accountability, and a passion for excellence.
- Administer, configure, and maintain the ERP system, ensuring its stability, security, and performance.
- Monitor system health, troubleshoot issues, and perform regular updates and maintenance to ensure optimal system performance.
- Provide user support and assistance with ERP-related issues, ensuring timely resolution of problems. After hours support may be needed.
- Manage data integrity and oversee data integration between the ERP system and other business applications.
- Collaborate with stakeholders to understand business requirements and translate them into ERP system enhancements and configurations.
- Collaborate with the IT team to integrate and optimize cloud resources across various systems, including ERP applications.
- Work closely with cross-functional teams to ensure smooth and successful Projects integrating with ERP from inception to completion.
- Coordinate team activities, set goals, and ensure timely completion of projects and tasks.
- Conduct performance evaluations, identify training needs, and foster a positive work environment.
- Participate in the planning and execution of ERP system upgrades, version migrations, and new module implementations.
- Develop and deliver training programs to educate end-users on ERP functionalities, best practices, and system updates.
- Lead and manage IT professionals as needed, providing mentorship, guidance, and support in their daily tasks and professional growth.
- Perform system upgrades, patches, and maintenance activities to keep the cloud infrastructure and ERP systems up-to-date and secure.
- Enforce security measures to protect sensitive data within the ERP system. Ensure compliance with industry standards and data privacy regulations.
- Document procedures, configurations, and changes related to the ERP applications, cloud or on prem data systems, and all system integrations.
- Stay updated with emerging cloud technologies, best practices, and industry trends related to cloud infrastructure and ERP systems.
- Responsible for other tasks as requested.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications are a plus.
- 5+ years of Epicor expertise. Kinetic cloud preferred.
- Experience in configuring and monitoring cloud resources, managing virtual machines, storage, and networking components in conjunction with the ERP system.
- Strong understanding of security principles and best practices for cloud-based systems and ERP applications.
- Solid understanding of data integration techniques, including ETL processes, APIs, and data synchronization.
- Solid understanding of database design principles and experience with SQL and NoSQL databases.
- Ability to analyze system performance data, identify bottlenecks, and optimize system resources for cloud and ERP performance.
- Excellent problem-solving skills and the ability to troubleshoot and resolve complex technical issues.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Relevant certifications, such as Epicor Certified ERP Professional, AWS Certified Solutions Architect, or similar cloud certifications desired.
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