Job Description

We are currently seeking an experienced Entry Writer. This position will be responsible for entry writer activities for the New York branch. This is an entry writer position and an ideal opportunity for the individual who has some knowledge of the import process and is willing to learn. We offer a competitive compensation commensurate on experience, along with a competitive benefits package (healthcare, 401k, paid time off, etc.).

Responsibilities

• Serve as the primary customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.
• Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
• Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).
• Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.

Qualifications

• High school degree or GED equivalent
• Minimum of 2 year of customs entry-writing experience

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Bachelor’s degree
• Bilingual in Chinese

If this sounds like the job for you, let’s talk! We can’t wait to hear from you.

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