Job Description

Can you inspire and elevate a team of in home technicians to deliver top-tier service?

We are searching for an experienced Field Service Manager to coach and lead a team of 10–15 technicians, ensuring exceptional customer experiences and operational excellence. Our client is experiencing exceptional growth, and they are committed to values that include integrity, continuous improvement, respect, problem-solving, and going above and beyond for their community.

This is a hands-on leadership role where you’ll be directly involved in technician development, daily operations, and driving performance. You’ll work closely with another Service Manager and a leadership team to maintain service excellence across multiple disciplines.

Key Responsibilities:

• Coach and develop service technicians through one-on-ones and ride-alongs, ensuring high performance and customer satisfaction.
• Oversee operational KPIs and support department bonus assessments.
• Lead team huddles to align the team and drive continuous improvement.
• Ensure efficient service delivery, optimizing team workflow and technician performance.
• Collaborate with fellow service managers to maintain service excellence across disciplines.

Skills and Experience Required:

• Experience as a Field Service Manager in home services of some kind (ideally a technical trade).
• Ride-along coaching experience - this role is all about developing people, not just managing numbers.
• Strong ability to coach behaviors that lead to outstanding performance.
• Familiarity with operational KPIs and technician performance management.
• Understanding of field service culture, including autonomy and technician challenges.

Location : Fayetteville, NC

Compensation & Benefits: $90K–$125K + up to 20% bonus (pays out up to 24%), 3 weeks’ vacation, company benefits & strong career growth opportunities

All applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, genetic data, or any other legally protected status.

Every application will be reviewed by a real person, with a response provided.

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