Job Description

The Intersect Group is seeking a contract Personal Banker/Teller to work for our direct client and help manage the day-to-day operations of their customer-centric bank branch in the Trinity Groves area. It is a blended Teller + Personal Banker role + Customer Service / outbound calling role for business development

Duration - 6 month contract with possible conversion

Location: Southlake 76092 (near S Carroll Avenue and E Southlake Blvd)

Schedule: Onsite M-F, 8 AM – 5 PM

Interview Process: Typically 2 rounds of virtual interviews

Qualifications:

• Minimum of 3 years of customer service/sales experience, with 2+ years' experience in a banking center--including customer service, relationship management and cash handling
• Experienced in both Teller duties and work in the platform opening new accounts as a Personal/Retail/Relationship Banker
• Knowledgeable regarding banking products and services including deposits credit cards, CDs, personal/business loans, and ideally other financial services
• Comfortable with outbound customer calls and has a Sales mindset ; aims to hit new account/credit card goals (may not do much of this as contractor, but would be required for long-term position)

Preferred:

• Bilingual in Spanish preferred; not 100% required
• Salesforce CRM experience preferred

Other skill:

• Ability to multitask and problem solve in a fast-paced environment to accomplish many tasks efficiently and timely
• Professional experience anticipating common customer concerns and analyzing current procedures and processes for available improvements
• Proven customer service skills
• Proficient knowledge of PC/Internet (Microsoft Office, including Excel, Word)
• Excellent communication skills, both verbal and written, with the ability to speak concisely
• Must be team-oriented
• Ability to be influential and establish positive working relationships across the organization with various stakeholders
• Knowledge of legal entity documentation preferred
• Strong attention to detail and accuracy
• Strong phone communication skills

Responsibilities:

• Establish, retain and deepen customer relationships by executing relationship management strategies and performing efficient and accurate banking transactions
• Uncover the needs of new and existing customers and refer them to the relevant solutions, services, and experts available within the bank
• Proactive customer outreach that is aligned to our high touch / engagement model
• Proactive phone calls to both existing and prospective customers
• Develop a strong understanding of the consumer and small business solutions and service offerings to best answer questions from prospects.
• Handle all banking transactions, teller activity and client requests with exceptional customer experience. Teller activity includes but not limited to deposits, withdrawals, wire transfers, etc.
• Open accounts for new walk-in; coordinate legal account documentation to ensure compliance with all relevant banking regulations.
• Assist in community awareness events to increase bank outreach and foster new business opportunities.
• Assist management with various operational duties and responsibilities.
• Abide by Bank policies, procedures, and regulatory compliance guidelines.
• May be asked to provide Saturday Banking Support

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