Job Description

What's In It For You as a Ford Service Technician:

• Financial Security: Benefit from direct deposit payroll, a company-funded 401K, and financial counseling services.
• Health & Wellness: Comprehensive health, vision, dental plans, and supplemental insurance.
• Career Advancement: Unlock your growth potential with apprenticeship opportunities, the latest tools, and modern facilities.
• Growth & Learning: Get paid to learn with training and certification classes. Explore no-cost college degrees for you and your family.
• Flexibility & Balance: Embrace a family-oriented schedule with paid holidays and personal leave.
• Transparent Leadership: Experience our award-winning open-door and open-book management.
• Rewards & Recognition: Enjoy fun and family vibes with monthly team lunches, automotive discounts, and preferred pricing with Verizon and AT&T.

Why Us?

Dive into a culture where passion meets purpose. Don Johnson Motors isn't just a workplace—it's a community where you're valued and empowered. Our team's excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 Best Dealerships to Work For , as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay , comprehensive benefits , and countless pathways to shape your future.

As a fifth-generation family business, we're not just about cars but about connections. Our unique culture, driven by inclusivity, community engagement, and the Entrepreneurial Operating System (EOS), ensures every service technician's story is valued. Explore " The Don Johnson Way " and be part of a legacy where your contribution makes a difference. Learn more at

Join a team where you're more than a Ford Master Tech—you're family. Let's drive the future together.

Essential Duties and Responsibilities for Ford Service Technicians:

• Perform Maintenance & Repairs: Skillfully complete tasks listed on repair orders, always within our dealership's guidelines.
• Diagnose Issues: Use state-of-the-art diagnostic tools and equipment to inspect, diagnose, and verify guest concerns for everything automotive, from air conditioning to engines.
• Prepare Estimates: Provide accurate time estimates for additional repairs required, maintaining transparency and building trust.
• Address Warranty Concerns: Carry out warranty repairs flawlessly, adhering to manufacturer specifications and ensuring every vehicle is in top-notch condition.
• Communicate Findings: Be the vital link between our clients and service advisors, ensuring timely and accurate vehicle status updates.

Your Drive. Our Direction. Let's Succeed Together.

Experience and Education:

• High school diploma or equivalent required; technical school or ASE certification preferred.
• Minimum of 2-3 years of experience in automotive repair and maintenance.

Technical Skills:

• Proficiency in diagnosing and repairing mechanical, electrical, and electronic vehicle systems.
• Experience with using diagnostic tools, service equipment, and repair manuals.

Certifications:

• ASE (Automotive Service Excellence) certification or equivalent is highly desirable.
• Valid driver's license and a clean driving record.

Knowledge:

• Strong understanding of automotive systems, including engines, transmissions, brakes, and HVAC systems.
• Familiarity with manufacturer-specific repair procedures and guidelines.

Physical Ability:

• Capability to perform physically demanding tasks, including lifting heavy parts and standing for extended periods.
• Manual dexterity and the ability to use hand tools effectively.

Problem-Solving:

• Strong diagnostic and troubleshooting skills.
• Ability to identify and resolve issues efficiently and accurately.

Attention to Detail:

• High precision and attention to detail in all repair and maintenance tasks.
• Commitment to quality workmanship and customer satisfaction.

Communication Skills:

• Ability to communicate effectively with service advisors and guests.
• Proficient in documenting repair work and explaining technical issues to non-technical individuals.

Teamwork:

• Ability to work well within a team and collaborate with colleagues.
• Willingness to assist and support other technicians as needed.

Adaptability:

• Willingness to stay updated with the latest automotive technologies and repair techniques.
• Ability to adapt to new tools, equipment, and diagnostic procedures.

Professionalism:

• Strong work ethic and reliability.
• Adherence to dealership policies, safety standards, and industry regulations.

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