Job Description

Software Guidance & Assistance, Inc., (SGA), is searching for a Fraud Investigator for a CONTRACT assignment with one of our premier Financial Services clients in Alpharetta, GA .

• Responsibilities :Investigation and resolution of identified and reported fraud. This includes performing a wholistic review of transactions, account profile, client behaviour, and mitigating risk.
• Remediation and reporting required aligned to the product and regulatory association.
• Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.
• Ensuring timeliness with required EWS/Zelle reporting standards and requirements
• Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
• Proactively identify recovery efforts from reported fraud transactions to recuperate losses
• Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
• Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
• Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
• Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
• Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.
• Required Skills :Experience in a financial crime role 4 + years' Superior analytical, critical thinking and decision-making skills utilizing data extraction
• Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.
• Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details
• The ability to research and respond to various methods of Debit card related fraud
• Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.
• Ensure proper case documentation and reporting
• Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations
• Excellent written and verbal communication skills
• Detail oriented with the ability and desire to work in a team environment
• Preferred Skills :Previous financial crime working experience
• Understanding of financial services industry products and processes
• Understanding of fraud and security issues within the banking and finance industry
• Previous experience working within a client service/hospitality based role
• Proficiency working with Excel, Access, Business and PowerPoint

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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