Job Description
Front Desk/Reservations
Mt. Olympus Resort in Wisconsin Dells is hiring for Front Desk Agent!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.
Schedule: Flex Scheduling, AM or PM shift; weekends and holidays preferred; non exempt.
We are looking for a part-time or seasonal employee to join the team!
Duties and Responsibilities: - Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
- Assuring friendly, courteous and accurate check-in and check-out of room guests.
- Answering the PBX professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
- Competent knowledge of the property, local attractions, and current activities.
- Promote friendly, courteous, superior customer service.
- Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
- Will be responsible for handling cash, credit and sales transactions.
- Keep the front desk area and own station neat, tidy, and clean.
- Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
- Listen to guests and anticipate needs or concerns before a problem arises
- Understand safety and security procedures
- Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.
Front Desk/Reservation Requirements: - High School Diploma/G.E.D Equivalent Required
- Must be at least 18 years old to apply
- Must always bring a smile to work.
- Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
- A professional attitude is required at all times, handle pressure with poise and finesse.
- Must be honest and dedicated.
- Must be able to maintain confidentiality and be trustworthy.
- Exceptional oral and written communication.
- Must possess excellent time management skills and be on time for work.
- Must be a team player and able to provide superior customer service.
- Must be able to work weekends and Holiday
What We Offer: - On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Company-wide outings
- Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website:
Job Tags
Full time, Part time, Seasonal work, Local area, Flexible hours, Shift work, Weekend work,