Global Information Technology Director Job at Franklin Fitch, Houston, TX

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  • Franklin Fitch
  • Houston, TX

Job Description

Director: Global Technology Services

Location: Chicago, Houston, New York, or Washington, D.C. (Hybrid)

An international law firm is seeking a strategic and service-driven Director of Global Technology Services to join its IT leadership team. This high-impact role will serve as the most senior IT business partner, responsible for delivering an exceptional IT experience to lawyers and business professionals across global offices. You’ll help shape the firm’s global technology strategy, champion a client-first mindset, and lead efforts to align IT services with evolving business needs.

Key Responsibilities

  • Partner with the CIO to define and execute the firm’s user experience strategy
  • Act as a trusted advisor to senior business leaders across offices
  • Lead global IT support services with a focus on performance, availability, and security
  • Transform support teams into proactive, business-aligned technology partners
  • Drive operational excellence and continuous service improvement
  • Oversee the global service desk, asset/configuration management, and lifecycle processes
  • Manage SLAs, KPIs, and service performance reporting
  • Lead IT Learning & Development to ensure skills align with service goals
  • Administer ServiceNow and drive workflow automation
  • Develop and mentor a collaborative, high-performing global IT team

Qualifications

  • Bachelor’s degree required; equivalent experience considered
  • 15+ years of progressive IT leadership, ideally in legal or professional services
  • Strong background in infrastructure, service delivery, and client engagement
  • Proven ability to drive strategic initiatives and organizational change
  • Excellent communication, problem-solving, and leadership skills

If this would be of interest to you, apply now!

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