Job Description

GMP Systems Support Technician (Part-Time, 2-3 days/week)

Duration: 3-Month Contract (likely to extend)

Location: Fully Onsite in Roseville, MN

Pay Range: $30 – $60/hour W2 (Depends on Experience/Qualifications)

Position Summary:

We are seeking a technically skilled systems support technician to join a regulated biomedical manufacturing environment. This role is ideal for someone with IT or device configuration experience who is comfortable working with connected lab and production equipment . Unlike an operator or general maintenance tech, this person will be expected to execute configuration protocols , support system setups, and act as the technical SME for manufacturing and lab hardware.

Qualifications:

• 3+ years of IT support, systems configuration , or related experience in a regulated or GMP manufacturing/lab environment
• Proven experience setting up, configuring, and supporting Zebra printers or similar labeling devices
• Familiarity with connected device protocols, basic firmware updating , and device troubleshooting
• Understanding of GMP documentation, IQ/OQ processes, and compliance standards in a lab/manufacturing setting
• Strong communication skills and ability to collaborate across QA, IT, and engineering functions
• Comfortable working onsite in a hands-on, technical support role

• Experience in a regulated GMP or biomedical manufacturing environment
• Hands-on experience with system configuration, device setup, and IT troubleshooting
• Knowledge of FDA guidelines, GMP, and validation (GAMP5 or similar)
• Familiarity with Zebra label printers or similar labeling technologies
• Strong communication and problem-solving skills
• Experience supporting MES, ThingWorx, or similar platforms is a plus
• Background in medical device, pharmaceutical, or biotech manufacturing support highly preferred

Key Responsibilities:

• Configure and support connected GMP equipment such as handhelds, tablets, Zebra label printers, barcode scanners, and card readers
• Perform device setup, basic firmware updates, and system access configuration across a multi-network facility
• Execute and document IQ/OQ protocols for devices (e.g., validating print functionality, connectivity, and setup)
• Provide on-site troubleshooting for hardware connectivity and system performance issues
• Liaise with infrastructure and IT teams to ensure devices are securely connected and compliant with network and data integrity requirements
• Support the facility’s platform transition from Oracle to SAP
• Track hardware usage, assist with system access controls, and ensure equipment documentation is up to date
• Participate in site readiness activities, audits, and equipment validation support

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:

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