Role: Customer Care Representative
Location: Plano, TX
Job Type: Full Time + Hybrid Job
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
About the job Samuel Lawrence Foundation is seeking an articulate and motivated individual who will partner with a small team to make a meaningful impact. Bring your skills to bear on real world problems - this role demands creative thinking, flexibility, and a passion...
Silver Cross Hospital is known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serveand for each other. Come join us! Its the way you want to be treated. Summary: Silver Cross Medical Group...
...youth behavior for risk to self and others or behavioral changes within the treatment milieu. Follow policies and procedures to communicate with supervisory and/or clinical staff regarding appropriate support as needed. Interact with youth in a professional, positive...
...Cannabis Delivery Driver Uproot (Worcester, MA) Job Type: Part-time Pay: $18.00 - $20.00 per hour plus tips Shifts: 6 hours, 1-7pm. Multiple shifts available - weekdays and weekends. Perks: Free weekly cannabis product samples! (up to oz of flower...
Job Summary: Carries out responsibilities in accordance with the companys policies and applicable laws. Requirements: Requires clear communication skills, initiative, good judgment, and a calm demeanor. Safety is our priority. Must be familiar with all company...