Role: Customer Care Representative
Location: Plano, TX
Job Type: Full Time + Hybrid Job
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
...communication with clients, develop customized proposals in PandaDoc and prior experience with a client relationship management system ~ Excellent presentation skills including clear and pleasant phone presence, sales presentation skills and writing skills for development of...
...-08 Apply Before 2026-01-27T04:59:00+00:00 Job Schedule Full time Locations 6814 ROUTE 22 W, Delmont, PA, 15626, US Relocation Assistance Available for this position dependent upon eligibility requirements Business Eastern Gas Transmission and Storage...
...Snowflake) Machine Learning, AI/GenAI Cybersecurity Infrastructure Security Application Security Data Security AI/Model Security SDx & Digital Workspace (M365, G-suite) SDDC, SD-WAN, SDN, NetSec, Wireless/Mobility Email, Collaboration,...
Job Title: Desktop Engineer / Deskside Support Location: Prosper, TX Job Type: Contract-to-Hire Schedule: MondayFriday, 8:00 AM 5:00 PM Position Summary: Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise ...
...seamless integration with our existing team and maintain a collaborative culture. What Were Looking For ~1015 years of concrete construction experience (diverse projects preferred). ~ Strong value engineering mindset and technical expertise. ~ Proven...