Help Desk Technician Level 2 (MSP) Job at Bowman Williams, Oak Brook, IL

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  • Bowman Williams
  • Oak Brook, IL

Job Description

Looking to take your technical support skills to the next level in a fast-paced, collaborative environment? Join a growing MSP that’s committed to technical excellence, continued learning, and helping clients succeed.

We’re hiring two Help Desk Technician Level 2 (MSP) with proven experience in the Managed Services space. You’ll work with a variety of small to mid-sized businesses across diverse industries—retail, non-profit, government, and more—while sharpening your skills in Microsoft technologies, networking, and cloud-based environments.

Role Overview:

  • Provide remote support and address service desk requests
  • Troubleshoot issues related to desktops, networks, and user accounts
  • Install OS/software, remove malware, and maintain antivirus systems
  • Collaborate with senior engineers to resolve escalated issues
  • Document issues and resolutions with clarity and consistency
  • Deliver top-tier customer service to both technical and non-technical end users

Technical Experience:

  • At least 1 year of experience working in a MSP
  • Proficiency in Microsoft technologies: Windows 11, Server 2016/2019/2022
  • Experience with Active Directory and M365/Google Workspace environments
  • Experience with ConnectWise, Kaseya, or similar MSP tools
  • Solid networking fundamentals (DNS, DHCP, TCP/IP, etc.)
  • Excellent communication and time management skills
  • A proactive, solutions-oriented mindset with a desire to learn and grow

Salary + Benefits:

  • $65,000 - $75,000
  • Hybrid WFH after onboarding
  • Health, Dental, Vision, and Life Insurance
  • Short and Long Term Disability
  • 401(k) with company match
  • 15 Days PTO + Paid Holidays
  • Ongoing training and Career Development
  • Certification Reimbursement
  • Company provided Lunches every Friday

Job Tags

Holiday work, Temporary work,

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