Job Description

First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest ensuring Guest rooms are comfortable inviting and clean.

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional engaging and friendly service
• Guide guests and answer questions as needed
• Maintain supplier cart well organized and presentable

• Clean all assigned guestrooms including: dusting making beds soiled linen removal from rooms and retrieval of clean linen from linen closets vacuuming bathroom cleaning inside window cleaning replenish rooms with supplies. May include cleaning of room refrigerator coffee maker cups glasses silverware etc.
• Participate in deep cleaning projects

• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Communicate all changes discrepancies late checkouts and do not disturb signs to the office team in a timely manner
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards
• Conduct selfaudits of standards and participate in the feedback review of audits.
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
• Ensure confidentiality of all guest sensitive information at all times.
• Follow departmental policies procedures and service standards

• Follow all safety and sanitation policies including wearing appropriate PPE and proper use of chemicals
• Comply with hotel security fire health and safety regulations
• Maintain all housekeeping areas organized and well presented
• Report turn in and/or log all lost and found items in a timely manner according to established procedures.
• Set up and organize workstation with designated supplies and equipment. 
• Restock work areas for the next shift as assigned. 
• Replenish supplies and equipment as needed during the shift. 
• Report any faulty equipment linen shortages maintenance needs safety hazards and other problems immediately to your supervisor. 
• Notify supervisor/coordinators when service is complete by punching rooms in phone system or device.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• May assist with cleaning of public areas.
• Other duties as assigned

Qualifications :

• High School graduate or equivalent is preferred.
• Previous housekeeping experience in luxury environment preferred
• Knowledge of housekeeping required
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problemsolving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible organized and reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Selfconfident proactive and able to prioritize and make effective decisions
• Ability to work flexible shifts including weekends and holidays
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations policies and procedures. 
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Able to communicate both written and verbally.
• Ability to read reports
• Successfully complete the training /certification process for this position.
• Ability to follow directions perform tasks with attention to detail speed accuracy and followthrough.
• Versatile flexible and must possess a willingness to work with enthusiasm within an environment where priorities are constantly changing.

Remote Work :

No

Employment Type :

Fulltime

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