Job Description

The Human Resource Manager is a key member of the team, responsible for supporting and executing HR functions across the United States and Canada. This role will focus on employee relations, compliance, benefits administration, talent acquisition support, and HR policy implementation. The ideal candidate is a hands-on, detail-oriented professional with a strong understanding of cross-border employment laws and HR best practices.

KEY RESPONSIBILITIES:

• Employee Relations: Serve as a point of contact for employee inquiries, investigations, and conflict resolution across both U.S. and Canadian operations.
• Compliance & Policy: Ensure HR practices comply with federal, state/provincial, and local labor laws in both countries. Maintain and update the employee handbook and HR policies accordingly.
• Recruitment: Partner with department managers to post positions, screen candidates, and facilitate onboarding processes across multiple locations.
• Benefits Administration: Support open enrollment, benefit changes, and vendor communications for U.S. and Canadian employee benefits programs.
• HRIS & Records Management: Maintain HRIS data accuracy, manage employee files, and generate reports for headcount, turnover, and other HR metrics.
• Payroll Coordination: Liaise with payroll teams to ensure accurate data submission and compliance with U.S. and Canadian payroll requirements.
• Training & Development: Coordinate training sessions and assist with implementation of learning and development initiatives.
• Cross-Border Projects: Support HR initiatives involving North American workforce alignment, culture building, and operational efficiency.Monthly / Quarterly visits to Vancouver office required.

QUALIFICATIONS:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5-10 years HR generalist experience, preferably supporting both U.S. and Canadian operations.
• Knowledge of U.S. (FLSA, FMLA, EEOC) and Canadian (ESA, Human Rights, WSIB/CSST) employment laws.
• Experience with HRIS systems (e.g., ADP, Paylocity, BambooHR).
• Excellent interpersonal, communication, and problem-solving skills.
• Highly ethical – honesty and Integrity are the cornerstone of Quality Craft. A working style that exemplifies honesty, integrity, candor, and respect for all others is a must.
• Ability to manage multiple priorities and maintain confidentiality.
• Ability to travel between the US and Canadian locations.
• HR certification (PHR, SHRM-CP, CHRP) preferred.
• Bilingual (English/French, English/Spanish) a plus, but not required.

WHAT WE OFFER:

At Quality Craft we work hard to embody a culture of caring through QC Cares – an initiative to give back to our local and global communities , while aspiring to fulfill our vision – to inspire and improve the home, work and play environments and lifestyle for all.

We also recognize the personal investment required by each individual to ensure our success and in return, we work hard to make Quality Craft a place where our people can flourish including offering a comprehensive and competitive insurance benefits program, which includes medical, dental, vision, and life insurance, a retirement plan with company match, paid time off, etc.

Quality Craft is an Equal Employment Opportunity Employer.

WHO WE ARE

With over 40 years of experience in the industry, Quality Craft has built solid relationships with suppliers, manufacturers, distributors, designers, retailers and the end consumer.

Based in Vancouver, Canada Quality Craft was originally established in 1984 as a full-service trading company. Over the last 4 decades Quality Craft has experience in and has supported over 100 different product categories and developed relationships with a wide variety of full-service factories and manufacturers across Asia.

As the business grew, Quality Craft opened its own office in China to better serve its clients and build stronger communications and oversite on the operations and production side, helping to ensure quality and on-time delivery. These deep relationships in Asia ensure that Quality Craft can produce and exceed the high-quality, on-time delivery requirements our customers are expecting.

Quality Craft’s heritage enabled us to create functional expertise to be nimble and respond to design trends, innovate product solutions, effectively manufacture, certify and deliver quality products at competitive prices.

To meet the ever-changing market, Quality Craft has evolved into a more disciplined consumer goods company. With specialized product development and engineering team, Quality Craft now leads product development, focused on developing solution based and trend right goods for the consumer. In support of this evolution, Quality Craft has also enhanced its marketing focus and developed its three key brands:

• Montezuma – Home storage and organization
• Blue Sky – Outdoor living
• Admira – Surfaces

Quality Craft prides itself on being a company that has the ability to respond quickly and resourcefully to the ever-changing consumer needs and expectations. We leverage and share our collective knowledge, industry expertise and global relationships to develop product solutions for the end consumer and deliver value to our retail partners.

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