Information Technology Help Desk Job at Robert Half, Marysville, OH

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  • Robert Half
  • Marysville, OH

Job Description

Duration: long term contract

Job Responsibilities

  • Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Respond to enterprise connectivity issues in an analytical and methodical documented manner
  • Build rapport and elicit problem details from service desk customers.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Work as an effective team member

Job Tags

Long term contract, Remote work,

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