Job Description

Must-haves:

• Proven experience in technology support, particularly with Windows operating systems. (specifically Windows 11 deployments and lifecycle management)
• Install, maintain, diagnose, and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
• OS & Computer Hardware Lifecycle Replacement Experience
• Strong understanding of hardware and software inventory management.
• Familiarity with Service Now or similar ticketing systems. Ensuring ServiceNow assigned tickets to the contractor are processed and completed.
• Knowledge of conference room technology and support.
• Valid driver's license and ability to drive between office locations.

Plusses:

• CompTIA Technician

JD:

Insight Global is seeking FIVE (5) experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support, as well as daily operational duties. Since the resource(s) are limited to 960 hours each, we are seeking technicians who can work 20-40 hours per week until June 30, 2025, then part-time 20 hours per week starting July 1, 2025 (days are flexible). Deliverables include, but are not limited to:

• Work on-site at office locations
• Occasionally drive personal vehicle between office locations
• Provide Technology Support for upcoming Windows 11 Lifecycle
• Perform computer user data and software inventory services
• Perform lifecycle replacement computer services
• Provide computer technical hardware & software assistance
• Perform user, hardware, software inventory services
• Perform conference room support services
• Perform committee and board meeting support
• Complete assigned tasks in Service Now Ticketing System
• Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
• The selected candidates must be physically able to perform the duties of the position and MAY be required to pass a medical examination and Fitness for Duty screening.
• The selected candidate(s) must be available to work on site at office locations. Some remote work may be available during the contract.

Compensation:

$30/hr to $40/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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