Job Title: Client Services Support II
Pay rate: $34.69 per hour
Duration: 2024-sept-16 to 2025-sept-12
W2 contract only (No C2C)
Location- Phoenix, AZ, 85018
Client Services II Support role is a customer service role that directly interfaces with customers in a technical capacity providing IT support on a day-to-day basis for primarily deskside, ITKiosk, and phone. The technician must be strong in MAC support, a self-starter and have the ability to follow directions.
The candidate should have the following skill sets in a support capacity (Customer Service, troubleshooting and configuration):
Customer Service
Service Now
Apple macOS
VPN
Apple Business Manager
ZScaler
Microsoft O365 (Office, etc.)
SCCM
MS Teams and Teams Rooms
Asset Management
Conference Room Support
Imaging/Deploying MAC and PC
Azure
BeyondTrust – BOMGAR
Intune
Basic networking knowledge (Switches, APs)
Active Directory
iOS
Microsoft Teams
SAP
Key Responsibilities
Detail-oriented, organized and customer focused
The role requires a passion for Customer Service and expertise in IT onsite and remote support and delivering world class service to the L’Oréal business
Ability to build relationships with the users in order to meet their IT support requirements and deliver an exceptional client experience
Provide White Glove Support for Executive members of the client base as needed
Provide 2nd level MAC support as well as PC and some infrastructure support. Other support will be provided at the Americas Zone level
Strong analytical business skills, technical competence, communication, and leadership skills
Experience with multi-tasking and capable of resolving complex problems
Proactively identify, document, and escalate as needed issues and requests to limit downtime, and maintain a stable technology desk-side environment
Requirements
Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment
Strong communication, critical thinking, and organization skills
Strong attention to detail, making and keeping commitments
Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management
Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches
Excellent written and oral communication skills, ability to present ideas in user-friendly manner
Self-motivated and directed, with the ability to effectively prioritize and execute tasks
Knowledge of full lifecycle management
* If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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